Kelly Services Customer Service Representative - Benefits in Woodbridge, Connecticut

Job Description

Customer Service Representatives - Benefits

Long Term Contract Positions!

Major Company located in Woodbridge, CT

30-40 hours a week (9am-6pm)

Excellent Hourly Pay Rate: $16.25 / Bi-Lingual Hourly Pay Rate: $16.75

Job Description:

The Benefit Customer Service Representative provides customer service support for pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues. Working knowledge of health & welfare and/or defined benefit pension plans preferred but not required

Key Responsibilities:

  • Provide a high level of customer service support when handling customers' questions/complaints in respect to defined benefit pension and/or health and welfare plans.

  • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)

  • Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities

  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements

  • Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.

  • Read and understand clients plan documents, amendments or online knowledgebase tools, etc. Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member

  • Maintain diplomacy and tact while dealing with upset or escalated callers

  • Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information

  • Maintain and document complete and accurate call and case notes

  • Respond professionally to customer inquiries/complaints received via phone, email or other communication channels

  • Demonstrate ability to maintain a high level of customer service in a changeable work environment

  • Participate in team meetings and training

  • Possess a cooperative and positive attitude towards customers, internal contacts and team members

  • Perform other duties as assigned


The Requirements:

  • Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills

  • Ability to quickly assess current state issues and formulate a response/resolution using analytical and problem solving skills

  • High level attention to detail

  • Strong computer skills with the ability to navigate multiple software applications

  • Working knowledge of health and welfare and/or defined benefit pension plans a plus

  • Minimum 1-2 years- experience in a customer service setting, at least 2-3 years is preferred

  • Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word)

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.