Kelly Services Receptionist/Technical Customer Service Representative in Winter Springs, Florida
General Job Description (This description does not necessarily constitute the complete list of duties which may be required):
Displays courteous and efficient manner on the telephone. Answers telephone and routes calls promptly.
Greets visitors in a congenial and courteous manner; notifies person(s) being visited.
Monitors presence of office employees. Issues visitor badges to visitors, and maintains a sign-in log of visitors. Verifies appointment of individual to be seen, and collects visitor badges upon departure.
Availability for incoming customer phone calls, timely and accurate order placement,order information, shipping documentation, expedite priority requests, maintaining updated product information, professional customer treatment & general filing & clerical work.
To guarantee the accuracy of all order processing documentation (written, entered, printed and filed).
Immediate and accurate order taking, recording and data entry, identification of payment terms when required: International orders, credit holds, faxed order acknowlegement when required.
Immediate or same day response to customer inquiry of service order, delivery, availability, pricing and product information, International inquiries 24 hr. maximum response.
Maintenance of updated product information, resource materials and memos.
Returned Goods processing, documentation, distribution and filing.
Tracking customer credit report for shipments on hold, and followup notifications when required.
Documentation of customer complaints and distribution to appropriate department.
Suggest improvements to processes and documentation.
Computerized order processing experience preferred. Technical support experience preferred. English speaking, bilingual helpful.
Why Kelly ® ?
At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm