Kelly Services Bilingual Customer Service - Call Center Representative in Winter Haven, Florida
Handles incoming calls (orders, inquiries, complaints, etc.); places outbound calls (regarding account status, complains, account collection, etc.) and directs calls for further problem resolution, if necessary. Typically handles larger clients and more difficult situations. May be required to manage, guide, and motivate teams through the call process.
Computer proficiency, outstanding customer care, phone etiquette, open to flexible schedule and team-orientated attitude a must.
Potential candidates please submit your resume to Arleen Ramos - firstname.lastname@example.org
High School diploma or equivalent
Successful completion of in-house training program
Attentiveness to others, extensive listening and communication skills
Works at a faster than average pace
Sense of urgency in meeting deadlines
Patience when dealing with public
Attentive to details
Persuasive, -selling- style of communication
Our Customer structure is designed to value the unique character of the communities we serve and to encourage decision making their approach business decisions with an emphasis on long term growth, sustainable profits and the career development of their staff.
Why Kelly ® ?
Services ® , we work with the best. Our clients include 95 of the Fortune
100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.