Kelly Services Bilingual Customer Service - Call Center Representative in Winter Haven, Florida

Job Description

Handles incoming calls (orders, inquiries, complaints, etc.); places outbound calls (regarding account status, complains, account collection, etc.) and directs calls for further problem resolution, if necessary. Typically handles larger clients and more difficult situations. May be required to manage, guide, and motivate teams through the call process.

Computer proficiency, outstanding customer care, phone etiquette, open to flexible schedule and team-orientated attitude a must.

Potential candidates please submit your resume to Arleen Ramos - arlr128@kellyservices.com

Requirements

  • High School diploma or equivalent

  • Successful completion of in-house training program

  • Computer Literacy

  • Banking experience

  • Attentiveness to others, extensive listening and communication skills

  • Works at a faster than average pace

  • Sense of urgency in meeting deadlines

  • Patience when dealing with public

  • Attentive to details

  • Socially focused

  • Persuasive, -selling- style of communication

Highlights

Our Customer structure is designed to value the unique character of the communities we serve and to encourage decision making their approach business decisions with an emphasis on long term growth, sustainable profits and the career development of their staff.

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.