Kelly Services RPO Recruiting Manager - Willow Grove, PA in Willow Grove, Pennsylvania

Onsite – Willow Grove, PA

The Recruiting Manager has responsibility for the successful and strategic management of a team of Recruiters. The Recruiting Manager will be responsible for the sourcing and recruiting functions of multiple client programs. He/she has ultimate responsibility to achieve and exceed recruiting goals/service level agreements.


  • Manage and lead a team of Recruiters covering non-exempt, master vendor recruiting functions

  • Work to anticipate needs and allocate recruiting resources and requisition loads to ensure a high level of customer service to hiring managers

  • Partner with fellow managers & leadership to ensure resources are aligned with client/project volumes

  • Monitor and measure the satisfaction of clients in order to respond to escalated client concerns and be proactive about preventing future issues

  • Coach and counsel direct reports on sourcing techniques, recruitment strategy, process administration and individual consultative ability

  • Develop the sourcing and recruiting team into expert consultants and inspire them to exceed targets

  • Work within, and manage the team in, a metric-driven environment

  • Drive continuous process improvements in a demanding and rapidly changing business environment

  • Audit the teams’ metrics, process adherence and administrative compliance

  • Desirable Qualifications and Experience:

  • Expertise in using advanced search techniques in order to mentor and guide a team of Recruiters

  • Identify and generate talent through networking and creative sourcing methods

  • Expertise in developing and presenting recruitment strategy plans to high level customers

  • Solid business knowledge in multiple industries and effective business acumen at all levels within a client organization

  • Experience and success managing to metrics in the recruiting environment


  • Ability to work in a fast paced, high volume, intense work culture and have the ability to adapt to constant changes and competing priorities

  • Demonstrated ability to mentor and guide a large team or Recruiters, who are working virtually

  • Demonstrated ability to build client relationships with client contacts at all levels of an organization

  • Exceptional communication, interpersonal, consultative & negotiation skills

  • Knowledge of applicable employment laws

  • Accurate data capture & timely reporting on key staffing metrics

  • Results driven and deadline-oriented

  • Effectively work as a peer to other Recruiting Managers/Supervisors in order to build efficiencies and foster a strong team environment

  • Typically manages a team of 3-5 Recruiters


  • Required: 4+ years recruiting experience, including proactive/passive sourcing experience

  • Preferred: 2+ years of supervisory experience; managing recruiters is a plus

  • Client facing / onsite experience required

  • Required: High school diploma; Bachelor’s Degree strongly preferred

  • RPO Experience Preferred

About Kelly Services®

As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2016 was $5.3 billion. Visit and connect with us on Facebook, LinkedIn and Twitter.

EOE including but not limited to Minorities/Females/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.