Kelly Services Referral Specialist in Westchester, Illinois

Referral Specialists – Westchester, IL

We are seeking multiple Referral Specialist for a large healthcare insurance company in Westchester.

Title: Referral Specialist

Type: contract (7/23- 11/26, temp to hire for the right candidate)

Location: Westchester (60154)

Hours: 9:30am-6pm after training; training is 6 weeks – schedule will vary so need flexibility

Pay: $16.00 hr.

Job Description: Responsible for providing support to a clinical team in order to facilitate the administrative components of clinical referrals for various AIM services. Call center environment with 70-80 calls average per day from doctor offices and testing facilities.

Job Responsibilities:

  • Initiates and manages clinical referrals for pre-authorization.

  • Acts as a liaison between hospital, health plans, physicians, patients, vendors and other referral sources.

  • Reviews referrals for completeness and follows up for additional information if necessary.

  • Assigns escalated referrals to staff as appropriate. Verifies insurance coverage and completes pre-authorization process for radiology and other imaging exams (CT, MRI, MRA, PET, et.) following established process and procedures.

  • Responds to inbound calls initiating exam requests following established processes, meets quality and production standards.

  • Contacts physician offices as needed to obtain demographic information or related data.

  • Enters referrals, documents communications and actions in system.

Job Requirements:

  • High School diploma or GED

  • 1-3 years of experience in a high-volume, interactive customer service or call center environment

  • working knowledge of medical terminology

Apply now for immediate consideration!

Please do not contact your local Kelly branch office as they are not filling this position.

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AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

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Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.