Kelly Services Business Analyst in Waterloo, Canada

Kelly Services is currently looking for individuals for a contract Business Analyst working in their office located in Waterloo. This is a contract position for the duration of approximately 1 year, with the potential of extension or conversion to permanent placement. If you’re interested in being a part of a team where strong initiative is highly valued, apply with us today.

The successful candidate will have 1-3 years’ of progressive business analysis and testing experience, excellent knowledge of MS applications (Excel, Word, Powerpoint, Visio and etc), good understanding of systems environments, quality assurance, and change management.

As the ideal candidate, you add value in your ability to communicate effectively with people. You have a high-energy level and a desire to become part of a globally dynamic organization offering possible long-term career opportunities.


  • Provide business support on systems releases, project implementations and project warranty support.

  • Ability to meet deadlines under tight work pressures

  • Assist senior analysts to liaise between business and systems areas, investigating issues, recommending and supporting the implementation of solutions which add value to internal and external customers.

  • Assist and/or identify root cause of problems and develop solutions to support stability of the production environment

  • Assist and/or identify areas of opportunities through detailed analysis and develop recommendations for improvement

  • Assist in gathering and documenting business requirements and ensure their successful implementation

  • Assist senior staff in analyzing current business processes

  • Assist in conducting workflow analysis, define user requirements, identify issues and recommend and implement solutions based on best practices, while validating that our system solutions meet the business requirements.

  • Ensure that the system solutions adhere to quality standards

  • Collaborate with geographically and culturally diverse team

  • Co-ordinate implementation activities with the business


  • Minimum 1-3 years of progressive business analysis & testing experience

  • Excellent knowledge MS applications (Excel, Word, PowerPoint, Visio, etc.)

  • Good understanding of systems environments, quality assurance and change management

  • Excellent analysis and testing skills including data gathering, problem solving, test strategy and plan creation and execution

  • Possesses a strong desire to understand the business with the capability to analyze and seek out answers with minimal direction

  • Strong organizational skills, proven ability to establish priorities

  • Ability to manage multiple tasks with accuracy, strong attention to detail;

  • Excellent written and verbal communication and interpersonal skills with the ability to relate and build rapport with all levels of staff;

  • Adaptable, flexible and comfortable working in a fast paced and frequently changing business environment;

  • Strong technical skills

  • Ability to work independently, as well as collaborate and partner in a team environment with geographically dispersed Business stakeholders and peers

  • Strong interpersonal skills and an ability to influence and negotiate with others

  • Ability to produce quality work and work to deadlines

  • Ability to successfully support analysis activity on multiple initiatives in parallel

Interested? Click on the “Apply” button!

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About Us

Kelly Services believes in relationships, not transactions. That’s why we’re committed to successfully matching job seekers with the best employers across Canada and around the world. We fill positions from entry level to management, on a temporary or permanent basis. Whether your specialty is science, IT, finance, engineering, marketing, manufacturing, contact centre or business administration, we’ll work with you to understand your likes, dislikes, goals and ambitions, and present you with opportunities that meet your needs. See what we have to offer. at

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Kelly Services (Canada) Ltd., is committed to providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance