Kelly Services Customer Service Representative in Warrendale, Pennsylvania
Kelly Services is looking to hire Customer Service Representatives for a healthcare call center environment. The position requires the candidate to have at least 6 months of customer service experience. If you are looking for a temp-to-hire position, our client is willing to consider high performers for other positions in the company.
Training and projected start date is September 2018 and will last three months (hours for training are 8:00am-4:30pm). Additional training will be offered throughout the placement.
Pay rate: $15.00/hr
Candidates will be taking calls from patients for Rx re-orders, may have to occasionally speak with doctors/nurses, but mainly patients
Will take 50-60 calls a day
Candidates need to be DEPENDABLE
Must have 2yrs of customer service experience
Work schedule is 930am – 600pm
Receive and place telephone calls. Perform data entry and use software programs. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Must document all calls and evaluate each account to determine if further research is necessary. Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management. Requires close attention to accuracy, performs independently, subject to practices and procedures.
To be considered for an in-person interview, candidates must have the following :
High School Diploma or GED equivalent
Experience using Microsoft Word and Outlook (strong preference for candidates who can data entry into Microsoft Excel)
Good work experience tenure in customer service or call center based positions
Flexible in working daytime shifts (typical shift is 8:00am-5:00pm, 9:00am-6:00pm, 10:00am-7:00pm, or 11:00am-8:00pm)- Strong preference to candidates who are flexible for all or majority of the shifts.
If interested in the position, please apply online at Kelly Services Career Network or on CareerBuilder.com. After applying, should you have any questions, you can reach out to Natalie Wright, the National Corporate Recruiter, by emailing her at firstname.lastname@example.org. Thank you and we look forward to hearing from you!
Why Kelly ® ?
Services ® , we work with the best. Our clients include 95 of the Fortune
100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.