Kelly Services RS50 - Customer Support Representative I in Urbandale, Iowa

Customer Service Representatives - Urbandale, IA

Kelly Services is currently recruiting for multiple full-time Customer Service Representatives for our client, one of the world’s leading equipment and manufacturing companies, at its location in Urbandale, Iowa.

Tenative start date: June 25, 2018

Pay rate: $18.82

Duties and Responsibilities

The Ag & Turf support team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction.

Common calls & emails include:

  • General product questions, availability, compatibility

  • Ag, Residential and Commercial, & golf product issues/complaints

  • Warranty registration, and extended warranty coverage

  • Out of warranty assistance

  • Parts & publications lookups

  • Loyalty Rewards programs

Required Skills and Qualifications:

  • Skills in interpersonal communications, negotiation, and conflict resolution.

  • 6+ months experience with customer service / support experience.

  • High comfort level and experience with consumer software applications.

  • Strong computer and troubleshooting skills.

  • Ability to work support hours and occasional holidays to support the business.

  • High school diploma/equivalent required.

Desired skills and qualifications:

  • Knowledge of agriculture, turf (mowers) and utility vehicles.

  • Prior work experience in Agriculture or Technology dealer channels.

  • Bachelor's degree in Agriculture, Business, Engineering, or IT..

Schedule

2nd shift: (4pm – 12:30am) and 3rd shift (12:00am to 8:30am) available. All candidates must be available to work weekends (Saturday or Sunday).

Term of Assignment

Long-term, 3+ year contract based on candidate performance.

Important information:

This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position.

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.