Kelly Services Service Coordinator - Troy, MI in Troy, Michigan
Service Coordinators provide HR support for KellyConnect clients and temporary employees.
Service Coordinators act as employee advocates and advisors to operations in supporting business initiatives. Service Coordinators continually strive to meet and exceed service delivery goals and customer expectations, while exercising discretion and independent judgment in making decisions.
Duties & Responsibilities:
Completing candidate eligibility checks
Conducting candidate interviews using video interview technology
Updating applicant tracking system information, creating talent profiles and initiating eRegistration in KSN
Onboarding New Employees
Contacting candidates to explain the onboarding process, including I-9 and required screening
Initiating remote I-9 for completion
Reviewing criminal disclosures
Offering employment and following up with formal offer letter and training instructions
Auditing hiring paperwork and required documentation and updating appropriate systems (SharePoint, KSN, etc.)
Employee Relations Support
Service Coordinators assist employees and operations with several issues, including a high volume of personal information updates, attendance, payroll, medical, and corrective action escalations, as well as processing of resignations and terminations. Additional support provided: investigations related to harassment and other work environment concerns, compensation and role change processing, coaching and counseling, and other tasks as required.
Personal information updates: contact information changes, processing of relocations
Attendance: contacting employees regarding absenteeism, performing wellness checks
Payroll: processing Direct Deposit and Money Network Service changes, W-4 updates, timecard disputes, and manual timecards as needed
Medical: assist with work restrictions, Family Medical Leave Act (FMLA) requests, accommodations under the ADAAA, and protected local and state leaves.
Corrective action: reviewing corrective action for accuracy and consistency
Resignations/Terminations: contacting employees to discuss end of assignment, employment eligibility, and other offboarding detail
Strong attention to detail, team-oriented, technologically proficient, and capable of working in a flexible environment
Able to work with minimal supervision, using time management skills to prioritize tasks for completion
Proficient in KSN, Microsoft Office (Word, Excel, SharePoint, Outlook); Salesforce (preferred)
Excellent oral and written communication skills
Strong emotional intelligence and ability to empathize with others’ concerns
2+ years of HR experience or equivalent education preferred
About Kelly Services®
As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
EOE including but not limited to Minorities/Females/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.