Kelly Services HR Assistant in Troy, Michigan

Job Description

Basic Functions:

The federal Family Medical Leave Act (FMLA) requires that Kelly Services provide unpaid, job-protected leave to

eligible employees for qualifying serious health conditions. There are some state laws which also mandate job

reinstatement rights, but with varying coverage, eligibility, and qualification requirements. It is the FMLA

Department-s job to manage the process of providing covered leave to U.S. Kelly temporary employees (KTEs)

while complying with these federal and state laws. The process includes interacting with and providing support to

the KTEs and their Kelly managers; providing written communication of the rights/responsibilities, approvals,

ineligibility, and other general information; reviewing the KTE-s medical documentation for approval; updating KSN

and the FMLA Origami data base; collaborating with HRKC, Benefits, and the legal department when necessary;

and keeping the process organized and compliant with the statutory mandated timeframe. There are

approximately 550 open cases currently active in the process.

Duties and Responsibilities:

Amt of

Time Major Duties & Responsibilities

50% --Manage the leave process for KTEs from -other- branches (not part of the -Big 4-).

--Correspond with KTEs & Kelly managers throughout the multi-step process: from notification

and eligibility determination - through approval - to case closure. There are currently 156 open

cases for this category.

--Perform intakes; create cases and update Origami; collect, organize, and review the

certifications; determine approved leave, creating the KTE letters and emailing the managers;

respond to questions or issues that arise throughout the process; confirm return to work status

in order to close case.

--Provide support to Kelly managers with employment related issues, and escalate to Meredith or

HRKC if needed.

35% --Provide support for the management of the -Big 4- (Nissan 3547, TMMK 2867, NIH, and

KellyConnect) leave process.

--Finish the new case process for KellyConnect and NIH: completing the Origami portal case,

emailing the initial notification to the Kelly managers, & for NIH, also computing the eligibility

hours, creating the confirmation letter & form, and sending the paperwork out to the KTE.

--Collect & organize the incoming certifications from the Big 4 KTEs & add to the origami cases.

Created a shared folder to organize these documents and for easy access.

--Create and send the approval letters to the Big 4 KTEs after Meredith sends out the approval

email, adding the letter to Origami.

--Answer questions & provide support as backup for Meredith.

15% --Maintain the FMLA Origami database.

--Was a major contributor to the development and architecture of the FMLA data base, and am

continually tweaking and adding elements to improve reports, graphs, and views.

--Upload those reporting tools weekly to help better manage the case load.

--Reviewed and fixed hundreds of cases that were transferred over from SF (right after the

transfer and again a year later) - enabling the reporting function to reflect actual results.

--Daily input and updates into the Origami database: creating and completing new cases; adding:

letters sent to KTEs, submitted certifications, emails to Kelly staff, and general notes.

--Review and update letter templates, standard communications to KTEs and Kelly managers, and

other FMLA related internal docs, ensuring compliance as well as improved processes.

--Return phone calls delivered to the FMLA Hotline, & emails delivered to the FMLA mailbox -

providing the necessary action/response. Organized the FMLA mailbox into folders.

--Update the KSN FMLA box to reflect active leave status (clicked) or closed case (unclicked).

--Help with absence reporting (keeping track of intermittent time taken

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.