Kelly Services Admarkt Sales Operations Support in Toronto, Canada
Are you ready for an opportunity to gain exposure and experience with ecommerce? Read on!
Admarkt Sales Operations Specialists provide ongoing and continuous support the Kijiji Admarkt Product team through administrative and technical duties. Sales Operations is a core function that interfaces with many departments within the company. This allows for a unique opportunity to gain exposure and experience across business units. This is a fast paced and exciting and you will be part of a dynamic group of individuals with a great team spirit.
A day in the life of a Sales Operations Support Specialist
Admarkt seller support and communication (aligned to CS and Sales Ops efforts)
Customer Service and Sales Ops communication process and tools auxiliary support
Provide professional and personal assistance to customers in answering inquiries through telephone and email
Build and maintain customer relationships by handling questions and concerns with accuracy and professionalism. Must identify, research, track and monitor the problem to insure a timely resolution
Coordinate the ongoing Admarkt seller communication plan
Support the billing escalations with Sales Ops and month end reporting with FAST (where applicable)
Support the Admarkt educational content creation and dissemination as required to provide CS and Sales Ops seller support teams what they need, on-going
Develop a trusted advisor relationship with accounts
Maintain strong working relationship within team environment
Work with third party vendors to test new products and technology
Ad hoc administrative duties as they arise
Desired Skills and Experience
Driven and organized self-starter, with excellent planning skills
Excels in a fast paced environment with highly interactive processes
Excellent planning skills, highly organized and detailed person
Works well in an iterative team environment
Superb problem solver and solution oriented
What makes YOU shine?
Customer-centric focus: A thorough understanding of how to deliver an exceptional customer experience
Dynamic interpersonal and communication skills, demonstrate strong analytical ability: verbal and written
Positive attitude, the ability to work well with others, and the ability to meet and overcome challenges
Highly organized and focused multi-tasker with strong attention to detail
Some knowledge of website technology (XML, HTML, etc.) is an asset as basic trouble-shooting is a key component of the position
Proficient with Excel, Word and PowerPoint
Familiarity with call routing software is an asset
Experience in Salesforce
Demonstrate the ability to think creatively and communicate efficiently internally and externally
Has energy and drive, takes ownership and pride in their work
Location: in-office position
Hours : 9-5 business hours
Travel Perks: TTC Metropass reimbursement
If you are interested in being considered for this opportunity, click the Apply button now! Your resume will be forwarded in confidence to a Kelly representative. We will not share your personal information with our clients without your prior permission. Not the right opportunity for you? You can create a profile on our Kelly Career Network to be considered for other positions.
Kelly Services believes in relationships, not transactions. That’s why we’re committed to successfully matching job seekers with the best employers across Canada and around the world. We fill positions from entry-level to management, on a temporary or permanent basis. Whether your specialty is science, IT, finance, engineering, marketing, manufacturing, contact centre or business administration, we’ll work with you to understand your likes, dislikes, goals and ambitions, and present you with opportunities that meet your needs. See what we have to offer. at http://www.kellyservices.ca/whykelly
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Kelly Services (Canada) Ltd., is committed to providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.