Kelly Services Accounts Receivable Operations Specialist - Bilingual in Toronto, Canada

Are you ready for an opportunity to gain exposure and experience with ecommerce? Read on!

Kelly Services is pleased to advertise this job opening serving the Kijiji Canada client.

The Accounts Receivable Operations Specialists provide ongoing support for our business clients. You will be the primary liaison between fee-paying clients and agencies. AR Operations is a core function that interfaces with many departments within the company. This allows for a unique opportunity to gain exposure and experience across business units. This is a fast paced and exciting opportunity to be part of a dynamic group of individuals with a great team spirit.

A day in the life of an Accounts Receivable Operations Specialist

  • Contact customers via direct dials and email transmission in an efficient and effective manner to secure payment on past due balances to bring accounts current

  • Build and maintain solid relationships with our customers by phone and email

  • Manage all facets of tailored customer payment solutions through education and debt repayment plans

  • Send invoices to customers and research and resolve inquiries on-line verbally and in writing

  • Process Salesforce cases accurately and in a timely manner

  • Remain flexible and adaptable to changes in processes and shifts

  • Strong organizational skills as well as a disciplined approach to working

  • Team player who thrives in a fast-paced environment

  • Ensure the delivery of high standards in customer service and satisfaction (phone and email)

  • Follow Sales Operations workflow and guidelines and suggest enhancements to the process

  • Team player who thrives in a fast-paced environment

  • Ad hoc administrative duties as they arise

Desired Skills and Experience


  • Fluent in French and English

  • Strong negotiation and problem solving skills

  • Strong written and verbal communication skills in both English and French

  • Have a strong sense of urgency and follow through

  • Ability to quickly and effectively learn and adapt to new software technologies pertaining to Invoice Accounting

  • Proficiency in external systems and software (Microsoft Office - Outlook, Word, Excel, Salesforce).

  • Ability to develop and maintain professional working relationships with managers, co-workers and business adjacency peers

What makes YOU shine?

  • Customer-centric focus: A thorough understanding of how to deliver an exceptional customer experience

  • Dynamic interpersonal and communication skills, demonstrate strong analytical ability: verbal and written

  • Positive attitude, the ability to work well with others, and the ability to meet and overcome challenges

  • Highly organized and focused multi-tasker with strong attention to detail

  • Proficient with Excel, Word and PowerPoint

  • Familiarity with call routing software is an asset

  • Experience in Salesforce

  • Demonstrate the ability to think creatively and communicate efficiently internally and externally

  • Has energy and drive, takes ownership and pride in their work

Wage: Competitive

Position Type: Full-Time

Hours : Monday to Friday, 9 AM – 5 PM (40 hours per week)

Location: in-office position

Travel Perks: TTC Metropass reimbursement

Interested? Click on the Apply button! Your resume will be forwarded in confidence to a Kelly representative. We will not share your personal information with our clients without your prior permission. Not the right opportunity for you? You can create a profile on our Kelly Career Network to be considered for other positions.

About Us

Kelly Services believes in relationships, not transactions. That’s why we’re committed to successfully matching job seekers with the best employers across Canada and around the world. We fill positions from entry-level to management, on a temporary or permanent basis. Whether your specialty is science, IT, finance, engineering, marketing, manufacturing, contact centre or business administration, we’ll work with you to understand your likes, dislikes, goals and ambitions, and present you with opportunities that meet your needs. See what we have to offer. at

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Kelly Services (Canada) Ltd., is committed to providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly.