Kelly Services Vendor Management Specialist- The Woodlands, TX in The Woodlands, Texas
It’s more than a Job! It a passion! Kelly Services a $5.6 billion global leader in workforce solutions seeks a highly motivated Vendor Management Specialist. This individual will leverage staffing, procurement and supplier management expertise to bring customers a centralized workforce solution.
The Vendor Management Specialist (VMS) is responsible for facilitating the hiring process of contract employees for a complex or high volume account by using an e-procurement tool and managing relationships between the client (hiring managers) and the approved vendors. This position is on site with the clients.
Duties and Responsibilities:
Requisition Creation and Order fulfillment
Create/assist hiring manager in creating requisition and enter into VMS tool
Screen information on incoming Requisition
Perform intake call with hiring managers
Broadcast job posting/requisition via e-tool
Clarify requisition via Spot Light call or with individual suppliers as needed
Monitor daily progress of requisition and follow up accordingly
Short List candidates and provide high quality candidates to hiring manager
Coordinate and schedule interviews for hiring managers
Help manager select and reject candidate in VMS tool
Negotiate bill rates to ensure that they are aligned with current market rates
Maintain discipline of execution by staying focused on market goals and objectives; manage time and competing priorities; be committed to Kelly process, technology, and documentation requirements; and taking the initiative to learn and fully understand the client’s needs and skills required for open roles being managed
Adhere to Equal Employment Opportunity Commission, Americans with Disabilities Act, and affirmative action guidelines
Client, Program and Supplier Management
Ensure Key Performance Indicators (KPI) and Service Level Agreements (SLA) objectives are met by taking an active role in continuous improvement and service delivery. Metrics include but are not limited to; successful fill rate, cycle time (submittals, work order creation, etc), rate compliance, hiring manager/client satisfaction
Utilize bill rate benchmarking data and competitive bidding to ensure cost containment for the customer
Build customer and supplier relationships through professional rapport, consistent follow-up and maintaining contact and ongoing communication
Drive adherence to customer policy and procedures throughout multiple levels of the customers and suppliers
Proactively identify service delivery issues and provide appropriate and timely solutions
Conduct weekly/monthly Supplier review calls
Conduct training to Suppliers and hiring managers
Act as a liaison with Suppliers to resolve daily operational issues; escalate as appropriate
Prepare and conduct Supplier Summit activity
Prepare and conduct Supplier Scorecard Activity
Provide support of Technology when necessary (e.g., update data to resolve timesheet integration errors; provide feedback on processes to improve integration design)
Support Technology updates
Develop strong knowledge of VMS technology in order to be able to operate efficiently and trouble-shoot simple issues when client or Suppliers escalate
Other duties as assigned
Knowledge, Skills and Abilities:
Technology: 3+ years’ experience in VM role, or a role where the use of web based technology to manage a process was a majority of daily responsibility
HR/Staffing: 3+ years’ experience in a role where dealing with full cycle staffing/recruiting practices was a majority of daily responsibility
Exposure to or understanding of Independent Contractors (IC) and Statement of Work (SOW)
Understands HR/Staffing practices such as on-boarding, off-boarding, screening, talent management, recruiting, employment law, contract language, etc.
Product: 1+ years’ IT and/or Pharmaceutical recruiting/staffing experience is highly desirable
Word, Excel & PowerPoint
Web-based/VMS/ATS technology (examples may include: Fieldglass, IQN, Ariba Sourcing, Ariba Buyer, Oracle , SAP, Peoplesoft, HRIS , Workday, Coupa, Taleo)
Organization: Can manage multiple situations effectively. Multitask, proactive follow up, acts with a sense of urgency, has attention to detail.
Initiative: Knows what needs to be done and does it without being asked. Has excellent follow through. Self-motivated, gets the job done, willing to go the extra mile, able willing to work independently.
Communication: Effective communication that is spoken, written and includes listening. Customer service approach, effective at all levels of an organization, able to guide customer and suppliers, consultative interaction with clients, can manage difficult conversations.
Analytical: Ability to see interrelationships of data/ideas. Can assess a candidate against criteria, use of program data to educate customer, supplier and drive change.
Interpersonal Skills: Builds and maintains strong relationships. Builds strong relationship with client, suppliers, and internally, mentors suppliers, able to solution, challenges status quo.
About Kelly Services®
As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
EOE including but not limited to Minorities/Females/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.