Kelly Services Part-Time Resource Center Specialist in Surprise, Arizona

Job Description

Kelly Services is actively recruiting for a Part-time Resource Center Specialist for the City of Surprise. This assignment is temporary and is scheduled for at least 20 hours a week. The job duties include, but are not limited to the following:

  • Provides information to residents and assists in finding and applying for needed services

  • Provides a high-level of customer service to all customers and partners

  • Directly intakes information from applicants requesting services

  • Provides feedback to Supervisor on community needs

  • Assists with various neighborhood projects and activities which improve the surrounding neighborhood and assists residents in improving their quality of life

  • Assists in identifying needed human and housing service providers and potential partners; provides general operational support for service provision partners

  • Assists with program activities; may coordinate with other internal departments and external agencies, as needed

  • Compiles and analyzes data; conducts research, prepares and reviews related reports and correspondence related to emerging needs, trends and services

  • Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service

  • Work evenings, weekends and holidays as needed

  • Maintain regular attendance and punctuality

  • Performs other duties of a similar nature or level

  • Has the ability to say -no- to ineligible applicants for CAP services

Requirements

Knowledge of:

  • Applicable federal, state, and local laws, rules, ordinances, statutes, and regulations

  • Customer service principles

  • Principles and practices in assigned area of responsibility

  • Area resources

  • Program management principles and techniques, ability to read and understand regulations, policies, contracts and procedures.

  • Ability to perform general math calculations such as addition, subtraction, multiplication and division.

Skill in:

  • Using modern office equipment

  • Using a computer and related software applications

Ability to:

  • Prepare a variety of reports

  • Coordinate program activities

  • Conduct research

  • Provide customer service

  • Resolve conflict

  • Coordinate activities in assigned programmatic area

  • Maintain inventory and supplies

  • Handling multiple tasks simultaneously

  • Conduct outreach activities

  • Preparing collateral and marketing materials

  • Plan, implementing, and managing program components

  • Interpret complex documents

  • Prioritize duties and tasks in a busy environment

  • Identify emerging trends, needs and services

  • Assess the consequences and outcomes of program initiatives

  • Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction

EDUCATION and/or EXPERIENCE

High School Diploma or G.E.D and three (3) years related experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Bachelor degree preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have at time of hire and be able to maintain a valid Arizona driver license. Must be able to obtain DES clearance background check and level one fingerprint clearance card within 30 days of hire.

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.