Kelly Services Part-Time Resource Center Specialist in Surprise, Arizona
Kelly Services is actively recruiting for a Part-time Resource Center Specialist for the City of Surprise. This assignment is temporary and is scheduled for at least 20 hours a week. The job duties include, but are not limited to the following:
Provides information to residents and assists in finding and applying for needed services
Provides a high-level of customer service to all customers and partners
Directly intakes information from applicants requesting services
Provides feedback to Supervisor on community needs
Assists with various neighborhood projects and activities which improve the surrounding neighborhood and assists residents in improving their quality of life
Assists in identifying needed human and housing service providers and potential partners; provides general operational support for service provision partners
Assists with program activities; may coordinate with other internal departments and external agencies, as needed
Compiles and analyzes data; conducts research, prepares and reviews related reports and correspondence related to emerging needs, trends and services
Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
Work evenings, weekends and holidays as needed
Maintain regular attendance and punctuality
Performs other duties of a similar nature or level
Has the ability to say -no- to ineligible applicants for CAP services
Applicable federal, state, and local laws, rules, ordinances, statutes, and regulations
Customer service principles
Principles and practices in assigned area of responsibility
Program management principles and techniques, ability to read and understand regulations, policies, contracts and procedures.
Ability to perform general math calculations such as addition, subtraction, multiplication and division.
Using modern office equipment
Using a computer and related software applications
Prepare a variety of reports
Coordinate program activities
Provide customer service
Coordinate activities in assigned programmatic area
Maintain inventory and supplies
Handling multiple tasks simultaneously
Conduct outreach activities
Preparing collateral and marketing materials
Plan, implementing, and managing program components
Interpret complex documents
Prioritize duties and tasks in a busy environment
Identify emerging trends, needs and services
Assess the consequences and outcomes of program initiatives
Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
EDUCATION and/or EXPERIENCE
High School Diploma or G.E.D and three (3) years related experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Bachelor degree preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
Must have at time of hire and be able to maintain a valid Arizona driver license. Must be able to obtain DES clearance background check and level one fingerprint clearance card within 30 days of hire.
Why Kelly ® ?
Services ® , we work with the best. Our clients include 95 of the Fortune
100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.