Kelly Services Help Desk French or Spanish Speaking in Strongsville, Ohio

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Bilingual Help Desk Analyst, Strongsville, OH

Kelly Services is seeking a Help Desk Analyst bilingual French OR Spanish speaking for one of our top clients in Strongsville, OH.

Length: 1 Year (Contract W2)

Pay Rate: $17.50/hr. W2


The function of the Help Desk Analyst is to assist customers with support for client proprietary software, Microsoft Windows operating system software, computer hardware, computer peripherals and basic computer networking. Customer Support is accomplished primarily by staffing and answering phone calls plus using remote support tools to connect into customer computers. Calls are to be handled in a timely fashion and escalated as needed for the timeliest resolution. Additional mission related responsibilities will be assigned as required.


Help Desk:

  • Provide phone coverage for 30-40 calls a day, but not limited to that number

  • Master proprietary software

  • Assist other help desk team members in resolving hardware and software customer issues as needed

  • Respond to customer questions and, or, concerns regarding vendor equipment policies

  • Update internal records in an efficient, effective and timely fashion

  • Build, and or, configure computers

  • Physically possess the ability to lift up to 40 pounds

  • Assist with special projects as assigned

  • Assist in other department related tasks as needed


  • Support monthly inventory control on a rotating basis if necessary

  • Aid in resolving order, shipping, receiving, and customer issues as it relates to the Help Desk’s support of computer related equipment.


  • Bilingual French OR Spanish speaking

  • A Bachelor’s Degree in Business or Computer Science; OR equivalent work experience if preferred.

  • 2-4 years’ experience using Microsoft Office Suite of products, especially Excel and Word, plus working with Operating System platforms (including Windows 8, 7, and XP).

  • Microsoft certifications are a strong plus along with A+ or Network +.

  • Working knowledge of computers and computer networking terms and support.

  • Effective analytical abilities and technical skills to isolate problems, fix immediate needs and offer long term solutions based on root cause analysis.

  • Ability to control pressing situations with composed decisiveness.

  • Excellent organizational skills

  • Good communicator both written and spoken

  • Make sound and timely decisions.

  • Ability to work with minimal supervision.

  • Steel toed shoes must be worn when engaged around the work-benches.

  • Dress code is business casual. Generally, clothing that is neat and professional is acceptable.

  • Items such as cotton shirts (with collars), sweaters, khaki pants, Capri pants and other such casual slacks are acceptable.

Apply Today!

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Why Kelly ® ?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around

the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-

visibility projects. In a field where change is the only constant, our connections and opportunities

will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™

companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:

people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your career


AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.