Kelly Services Call Center Representative in Springfield, Ohio
Call Center Representative Springfield, Ohio
Kelly Services is recruiting for Call Center Representatives for a long standing company in Springfield, OH. You will be working in a call center environment and handling large amounts of inbound and outbound calls.
Follow communication -scripts- when handling different topics
Identify customers- needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Previous experience in a customer support role
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High School Diploma or GED
Ability to work 2nd Shift (10a.m-6:30 p.m.)
As a Kelly employee, you-ll have access to world-class perks, including:
Kelly-sponsored Affordable Care Act health care coverage available to eligible employees
Group insurance options*
Service bonus plan
Holiday pay plan
Weekly electronic pay options
Online training campus that provides more than 3,000 free courses to help improve and develop skills
Exclusive online employee community
Employee assistance program available at no cost
Transportation Spending Accounts
Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.
Why Kelly ® ?
Services ® , we work with the best. Our clients include 95 of the Fortune
100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.