Kelly Services Help Desk in Southfield, Michigan

Help Desk – Southfield, MI

" Use this link to chat with a recruiter now : https://flashrecruit.com/user/RachitaSaxena “

Length: 5 months W2 Contract

Pay:$20.00 - $22.00/hour

Interview: In Person

Job Duties:

  • Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area

  • Enters complete and accurate information into contact tracking database and follows up with customer as needed to provide total ticket ownership

  • Utilizes knowledge management tools to help resolve client issues

  • Assists clients in completing online forms to attain various systems, services, hardware, software, and/or entitlements

  • Assists customers in performing basic software installations

  • Conducts basic diagnoses of software/hardware to troubleshoot connectivity problems

  • Escalates trends and outages as needed to leadership and for Service News postings

  • Manages time in customer contact center setting and documents time via activity codes

  • Utilizes required activity codes to provide awareness of non-phone related activities

  • Will be accountable for carrying on-call phone and responding to calls on a rotating basis

Experience and Skills:

  • At least 2 years of recent help desk troubleshooting experience

  • BS in Computer Science, MIS or related degree preferred

  • May work a non-standard shift including nights and/or weekends and/or have on-call responsibilities

  • Basic technical knowledge of the following preferred: o Installing, troubleshooting and maintaining computer hardware and software

  • Operating systems (OS)

  • Mobile devices

  • Networking

  • Business applications

  • Security products

  • Financial services applications a plus

Competencies:

  • Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message

  • Analysis: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions.

  • Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently

  • Applied Learning: Assimilating and applying new job-related information in a timely manner

  • Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty

  • Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive

APPLY NOW!! Also, feel free to follow up via email to RACS113@KELLYSERVICES.COM OR

" Use this link to chat with a recruiter now : https://flashrecruit.com/user/RachitaSaxena “

Why Kelly ® ?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around

the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-

visibility projects. In a field where change is the only constant, our connections and opportunities

will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™

companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:

people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your career

today.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.