Kelly Services DESKTOP SUPPORT TECHNICIAN in Smyrna, Tennessee



NISSAN is expanding and currently seeks a


For a MULTI-YEAR assignment with an INDEFINITE end date!!

In addition to a competitive hourly pay rate, this position offers employee benefits !

Leverage your WINDOWS and NETWORK skills

to help take your career at NISSAN to

the "Next Level" for 2018 and beyond!

Nissan in Smyrna, Tennessee seeks the following:

Title: Desktop Support Technician

The Desktop Support Technician is responsible for providing day-to-day End User Computing EUC operational support to the user communities through the installation, configuration, upgrade and maintenance of personal computers, applications, mobile devices and peripheral equipment.

Documentation and adherence to policies, procedures and standards of the organization is an important part of this position. The desktop support technician is responsible for delivering high quality, cost-effective support to all levels of users.


  • Proven experience troubleshooting Windows 7 10 Operating Systems and dependent applications Hands-on knowledge of and experience with Enterprise PC Operating System deployments/migrations and hardware refreshes.

  • Advanced knowledge of the Windows 7 10 registry, NTFS permissions, file and folder security, local user security.

  • Good working knowledge of Microsoft Active Directory structure/security and Group Policies.

  • Hands on Experience with Microsoft Office 2013/2016/O365 products including:

  • Word/Excel/PowerPoint/SharePoint/Access and MS Outlook.

  • Hands on experience in troubleshooting Internet browsers IE, EDGE and Chrome and related security settings.

  • Experience with scripting languages and techniques, including VBA, PowerShell and scripting for Windows OS.

  • Experience with software distribution via Microsoft System Center Configuration Manager SCCM. Working knowledge of Windows networking components, i.e. TCP/IP, DNS, WINS, DHCP, VPN, IPsec etc.

  • Working knowledge of Cisco AnyConnect VPN software.

  • Two factor authentication experience is a plus.

  • Working knowledge of Remote control tools such as Bomgar.

  • Working knowledge of PC hardware troubleshooting.

  • Experience with IT Service Management software such as ServiceNow or Remedy.

  • Familiarity with ITIL processes.

  • Experience with supporting mobile devices and applications, including Apple iOS in an Enterprise environment.

  • Knowledge of application packaging software, including Wise/Flexera Admin Studio is a plus.

  • Able to develop, interpret and follow technical documentation.

Personal Attributes

  • Highly self-motivated and self-directed.

  • Ability to absorb new ideas and concepts quickly.

  • Good analytical and problem-solving abilities.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

  • Very strong customer focus

  • Excellent communications skills written and oral.

  • Excellent interpersonal and telephone skills.

  • Experience working in a team-oriented, collaborative environment.


University degree or College diploma in the field of computer science, information systems, or at least 5 years equivalent work experience. Certifications in Microsoft Windows 7 and/or Windows 10 are desired A+ Certification a plus.

  • There is no “per diem” with this position

  • There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.

  • At this time we are not in the position to offer any type of sponsorships or VISA transfers for this position.


Why Kelly ® ?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around

the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-

visibility projects. In a field where change is the only constant, our connections and opportunities

will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™

companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:

people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your career


AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.