Kelly Services Instructional Designer in Santa Clara Valley, California

Kelly Services is currently seeking a Instructional Designer for one of our top clients in Santa Clara, CA, for a contract position.


Job Responsibilities Include:

Design development of training content for Customer Service Platforms (CSPs) for both an online platform and tutorial keynotes, including graphics, animated graphics, infographics and short tutorial videos.

The content will be about Company Business Chat and target CSPs, so a B2B audience, e.g. sales engineers, customer success managers and sales leaders of Salesforce, LivePerson or Nuance (training is not targeting B2C or retail staff).

Job Requirements:

  • Three-plus years of instructional design experience designing global and highly interactive soft- skills learning solutions, preferably for a corporate or sales environment

  • Knowledge of adult learning principles and instructional design models

  • Experience facilitating classroom training

  • Deep understanding of what shapes an exceptional customer experience and the behaviors needed to deliver this experience across diverse cultures

  • Ability to champion your own ideas, embrace others ideas, and compromise when needed

  • Ability to communicate ideas simply and clearly to peers, management, and business partners

  • High attention to detail

  • Self-driven to collaborate and seek feedback while staying on goal

  • Experience defining and developing training for a customer experience framework

  • Experience using multimedia tools to create training solutions-for example, HTML, Adobe Photoshop, Adobe Illustrator

If you are ready for this challenge, call me at 503-383-6125 or email me at .

Not ready to apply, but would like to know more, message me on LinkedIn - Thomas Vargas, CPSP | LinkedIn

Why Kelly ® ?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around

the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-

visibility projects. In a field where change is the only constant, our connections and opportunities

will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™

companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:

people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your career


AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.