Kelly Services Refusal Clerk in San Leandro, California

Job Description

Job Summary:

The Refusal Clerk is responsible for investigating wear damages, overages, and shortages. The employee will write the report after each investigation is complete.

Answer telephones with a heavy call volume and direct calls with accuracy

Responsible for checking in drivers

Enter delivery manifest data into the computer system

Conduct imaging and scanning of bills of lading and other documents

Identify freight bills requiring special delivery instructions

Responsible for the distribution of bills of Lading

Enter data into the dispatch system

Work with driver handhelds

Contact customers and coordinate delivery times and schedule appointments for freight delivery

Regular attendance is required

This is not an all-inclusive list of job requirements and/or duties and may not contain all capabilities

necessary to perform the job at all times due to circumstances; Operational, safety and other needs may

require the employee to perform any and all other duties as assigned; Employees are expected, and must

be able to perform all such duties and task


High School Diploma or General Educational Degree (GED), or any combination of education and

experience, which would provide an equivalent background

Experience in billing, collections, tracing & OS&D preferred

  • Computer skills, proficient in MS Word and Excel

Strong customer service skills

Good clerical skills

Possess excellent verbal and written communication and listening skills

Ability to solve problems where work is defined with established instructions and processes

Ability to work under close detailed instruction

Experience in the transportation industry a plus although not required

Must be able to comply with all company policies, rules, procedures and Code of Conduct

Must be able to interact well with others

Must be able to work independently, or in a team setting

Must be capable of working under tight time constraints in a high volume environment with multiple priorities

Must be able to lift approximately 10-15 lbs., or more if required by the essential functions of the job

Responds well to questions; Ability to read, interpret and comply with written information and documents

such as safety rules, operations / procedure manuals and maintenance instructions with a high

comprehension and concentration level to include the ability to meet deadlines

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.