Kelly Services Precision Solutions & Telematics Support Agent in Racine, Wisconsin
Kelly Services is currently seeking a Precision Solutions & Telematics Support Agent for a multinational manufacturer of agricultural and construction equipment located in Racine, WI.
Job Title: Precision Solutions & Telematics Support Agent
Location: Racine, WI 53402
Type: Temp, potential Temp-To-Hire
Length: 9/10/18 to 3/9/19
Schedule: 8am - 5pm
Pay Rate: $20 - $25 per hour
As the Precision Solutions & Telematics Support Agent, candidate will be responsible for providing expert technical service to dealership technicians, customers and CNH Industrial Field Service personnel via multiple communication channels in order to improve our product, company image, customer satisfaction, productivity, and profitability, as well as grow dealer service capability.
Provide remote diagnostic and troubleshooting technical support services to dealership staff and customers on precision solution products including: installation, setup and operation, problem resolution and maintenance via call center and web support.
Act as product expert on assigned products and provide excellent follow-up to client issues.
Help improve reliability and serviceability of Company Industrial products by maintaining relationships with Engineering, Technical Publications, and Technical Training teams to provide regular feedback of current issues on supported products.
Author and maintain service information and solution documents into the Knowledge database to be referenced by Company Industrial dealer staff.
Contribute to the organization’s ability to meet specific performance standards in terms of response time, calls managed, and quality of support.
Support technical training team in the development and delivery of training courses.
Escalate technical concerns to product teams and leadership as necessary.
The qualified candidate will have:
Bachelor’s Degree in Engineering, Industrial, Technology, Agricultural Sciences, Automotive or relavant discipline
OR Associate Degree with 2+ years of technical experience at an OEM or dealer level in lieu of Bachelor’s.
Basic understanding of electrical and GPS products or systems.
Ability to think and act independently and problem-solve issues using all available tools and resources
The ideal candidate will have:
Familiarity with dealership business practices relating to product support.
Experience with mobile equipment such as; agricultural, construction or forestry equipment; on/off-road trucks; or, automobiles;
Ability to read and understand engineering drawings, schematics, and technical documents.
If you're interested in the position please apply to this positing and send a follow up email (with your resume) to Robv492@kellyservices.com for further consideration.
Thank you for your time and I look forward to working with you.
Why Kelly ® ?
Kelly puts you in charge of your career, with access to cutting edge projects and technologies in
industry leading organizations. Top companies throughout the world have trusted Kelly as a premier
source of engineering talent and services since 1965. And engineering job seekers know Kelly as a firm
with an unmatched reputation for quality, integrity and professionalism. Whether you seek the variety
and flexibility of working on short term project engagements, or prefer contract-to-hire or direct
hire placement with our clients, apply with Kelly to explore opportunities that suit your specific
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.