Kelly Services Network Engineer 2 in Portland, Oregon

Network Engineer 2

Portland, OR 97202

Contract :6 Months This is an on-site position to oversee the management and resolution of Client’s first line support Ticket resolution involves supporting and troubleshooting Cisco software and technologies for network, telecommunications, and data communications. The position will include assessing and optimizing network design through review and assessment of user needs, including evaluating vendor products and making recommendations for selection, monitoring and responding to communication system problems, resolving system outages and degraded service by working with internal and external technical staff and vendor support, and configuring and implementing system additions and modifications. Efforts may include planning, design, procurement, implementation, operation, and general problem solving. Additionally, the person in this position will provide support, guidance, and training to less experienced and contracted personnel, as well as for end-users. The successful applicant will be responsible for mid-level project management as needed. The position requires a commitment to safety through consistent and professional behaviors in performance of job requirements that demonstrate safety is a fundamental value that guides all aspects of work. Client’s IT Department is a 24/7, high-availability environment and the position requires the individual to be on call as needed. The job requires other duties to be performed as assigned.

ESSENTIAL FUNCTIONS:

The following functions are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities.

• Provide first-level support for IT issues related to telecommunications and data communications.

• Manage all day-to-day activities related to the IT Service Tickets.

• Assist users in defining and resolving network-related problems.

• Resolve issues by setting up VPN access; firewall rules; troubleshooting software (e.g. Cisco Switch); configuring wireless access points, devices, ports, cabling, and switches; punch-downs; set up and test new software/telecom applications.

• Provide prompt, efficient, and effective management of tickets and resolution of issues.

• Provide oversight and support for all Client’s IT communication system technologies under the general direction of the Technical services Manager.

• Successfully communicate and coordinate with customers, departments, tech teams, business partners, and vendors to define issues, resolve tickets, provide training, and develop documentation.

• Document IT support activities and related procedures.

• Monitor network infrastructure software and review logs.

• Serve as back up to Datacom and Telecomm team, including configuring devices, managing inventory, and supporting IVRs.

• Join staff rotation of off-hours Pager Duty.

• Monitor adherence to agency standards, policies, and procedures.

• Assist with budget and contracts for communication network maintenance and services.

• Perform planning and design of high availability converged communication networks and implement solutions.

• Manage and document network configurations and performance baselines. Install hardware and software upgrades and expansions.

• Utilize and maintain network management applications.

• Assist with budget and contracts for communication network maintenance and services.

• Oversee projects, including developing formal project plans, scope, timeline, costs, and implementation.

PREREQUISITES:

• Bachelor's Degree in Network Communications Technology, or related field.

• A minimum of 4 years total credited experience in network and telecom support.

• Experience in training and user support for communication systems. Network communication technology certifications desired.

• Valid Oregon or Washington driver's license and good driving record in line with Client policy.

• Or any equivalent combination of training or experience.

KNOWLEDGE, SKILLS & ABILITIES:

• Telecommunications and data communications principles, industry standards and management of Voice-Over-IP technology; and networking protocols.

• Cisco software and technologies.

• Palo Alto Firewalls.

• Troubleshoot and resolve technical problems utilizing appropriate problem-solving techniques.

• Proper IT escalation procedures.

• Manage wiring, fiber, copper cabling, and other common equipment.

• Implement formal project management techniques and practices.

• Strong communication skills in oral and written form.

• Good organizational and time management skills to coordinate and prioritize work projects, manage time, and control the ticket queue.

• Maintain effective working relationships with employees, management and the general public, including those from culturally diverse backgrounds, the elderly, persons with disabilities and/or other vulnerable populations.

• Manage vendor contracts.

• Preferred: Atlassian, DWDM Fiber, Call Manager, Voicemail, and Enterprise Networking.

Why Kelly ® ?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around

the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-

visibility projects. In a field where change is the only constant, our connections and opportunities

will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™

companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:

people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your career

today.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.