Kelly Services EDI Intake Analyst-Portland, OR in Portland, Oregon
The EDI Intake Analyst role serves as the entry point into the EDI Support process. This role interacts with client’s customers and client’s internal partners to document incoming support requests, triage support issues to downstream support teams and provide regular feedback and updates to support requestors. The role demands both good telephone customer service skills via telephone and email. MS Office tool skills is a must and Jira experience is a plus. The person in this role needs strong analytical skills to transition potentially complex customer needs into clear downstream support activity. General knowledge of the transportation Industry and EDI transaction types – 210, 211, 214, 990, 997, 204 are highly desirable.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Discussing and documenting customer and internal partner support requests via telephone hotline
Documenting customer and internal Client partner support requests received via email into Jira
Triaging support requests, i.e., performing analysis sufficient to pass support request to correct team for resolution
Performing downstream follow up to ensure customer needs are prioritized and worked on based on level of need. This includes proactively touching base with customers to provide follow up.
Analyzing customer requests and resolving to actionable EDI work requests
Conducting initial support request research that provides information for downstream BA resolution. This could be a recurring discussion between the Intake Analyst and BA.
Participate in a self-directed team environment; collaborate with project team members and QA on development, customer issues, and security requirements
Minimum Required Education: High school diploma
Minimum Required Experience: At least 3-5 years working in technical customer service environments
Desirable Education/Experience: Some college or college degree, a plus
Basic Computer Skills –
Proficiency with Windows applications and the Microsoft Office application suite.
Familiarity with modern data analyst systems for an enterprise workplace.
Quickly learns and achieves proficiency in new software applications as needed.
Other Technical / Computer Skills -
Ability to learn internal company software applications applicable to position/business unit; especially Jira
Understands and is familiar with the most widely known and emerging tools, technologies and social applications.
Why Kelly ® ?
With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 9,000 IT hiring managers turn to us each year to access the best talent: people like you.
Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today.
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm