Kelly Services IT51 - Help Desk Level 1 in Phoenix, Arizona
IT Help Desk
Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
A Level 1 tech gathers and analyzes information about the user’s issue and determines the best way to resolve their problem.
Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.
Technical troubleshooting over the phone
Provide field support services and support for various infrastructures, including Server 2003/2008/2012, Windows 7 and Windows 10 operating systems, and LAN hardware
Become familiar with Office 365 and provide support.
Configure new equipment on behalf of clients, deliver and install equipment.
Other IT related duties as required.
Associate’s Degree or related IT or Customer Service certifications.
RELEVANT WORK REQUIREMENTS :
Excellent written and verbal skills to document incident tickets and communicate status
Excellent problem solving skills; ability to multi-task within tight deadlines; excellent organizational skills; self-directed and results/goal oriented
Prior experience working in a customer service environment
Prior experience working in clinical behavioral health care setting preferred
Strong diagnostic and analysis skills
Strong customer service and interpersonal communication skills
Why Kelly ® ?
With Kelly, you’ll have direct connections to leading IT organizations in the best companies around
the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-
visibility projects. In a field where change is the only constant, our connections and opportunities
will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™
companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:
people like you.
Last year we found 8,000 opportunities for IT professionals. Let us help advance your career
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.