Kelly Services Call Center Customer Service Reps - Banking-Overland Park, KS in Overland Park, Kansas
Kelly Services is seeking experienced Call Center Customer Service Reps for our global financial client in Overland Park, KS. These are full time, temporary positions into 2019 paying $15.75/hr . with benefits available in the first 30 days. Schedule is 2pm to 11:30pm with two days off during the week.
Responsible for providing high quality telephone customer service to customers. Resolving customer inquiries, providing customers with account information, resolving or referring billing disputes, correcting payment errors, reversing fee and finance charges as appropriate and per guidelines, account maintenance, accepting card, check or other orders, acting on lost and stolen credit cards or checks, researching customer problems that couldn't be resolved during initial contact, and assessing customer needs for other products and services and cross-selling other bank products. Will receive 5 weeks of training. Calls will be monitored and you will be coached based on those monitors. It is a professional environment. There are strict attendance policies.
Prior call center customer service experience.
Excellent customer service and communication skills.
Ability to quickly gain knowledge of all assigned products.
Ability to solve problems rapidly.
Good keyboard and PC skills using word processing and spreadsheet software.
Effective sales and referral skills.
Professional telephone demeanor.
Highs school diploma or GED.
In addition to working with the world’s most recognized and trusted name in staffing, Kelly employees can expect:
Medical, Vision, and Dental insurance options
Paid holidays Year-end bonus program
Recognition and incentive programs Access to continuing education via the Kelly Learning Center
Kelly Services® is a U.S.-based Fortune 500 company. With our global network of branch locations, we are uniquely positioned to provide our customers with international staffing support and our employees with diverse assignments around the world.
Kelly Services is an Equal Opportunity Employer.
Why Kelly ® ?
Services ® , we work with the best. Our clients include 95 of the Fortune
100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.