Kelly Services Counter Sales Representative in Orlando, Florida

Job Description

Overview:

This full-time position of Inside Sales Representative requires a seasoned and experienced individual in customer service to facilitate sales from incoming phone calls, email, fax, leads from our website and purchase orders from customers to produce quotes/sales orders of hose assemblies. Assist in developing new prospects and interacting with existing customers to increase sales while working closely to support Outside Sales Representatives and maintain high customer satisfaction as part of a team.

Responsibilities:

  • Identify common hose and fittings through familiarity and knowledge of vendor products

  • Select necessary hose and parts to make an assembly according to customer specifications

  • Generate work/sales orders on computer

  • Handle cash, credit and check processing

  • Scan daily sales orders to company file on office equipment

  • Ensure delivery of excellent customer service through accurate processing of customer requests

  • Effectively manage large volumes of incoming requests and multi-task, prioritize time effectively

  • Generate sales leads and build sustainable relationships of trust through interactive communication

  • Identify and assess customers- needs to achieve satisfaction by using the right methods/tools

  • Handle complaints, provide appropriate solutions/alternatives timely to ensure resolution

  • Keep records of customer interactions, process customer accounts, and file documents

  • Meet personal/team sales targets and quotas

  • Perform other duties as required

Specific Skills:

  • Basic knowledge of fluid power required

  • Obtain National Association of Hose and Accessories Distribution (NAHAD) certification within one year

  • Familiarity with CRM systems and practices

  • Intermediate computer skills in Word, Outlook, Excel and Internet preferred

Other Attributes:

  • High School Diploma or GED required

  • 3 years similar work experience in inside sales preferably in the hose industry

  • 2 years similar work experience in industrial distribution preferred

  • Bilingual English & Spanish preferred

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.