Kelly Services Project Manager III/Project & Onboarding Project Manager - New York, NY in New York, New York
Project Manager III/Project & Onboarding Manager – New York, NY
For a quicker response, please apply and also email all inquiries directly to: Regan.Brown@KellyIT.com .
PLEASE NOTE: Must be legally authorized to work in the U.S. for any employer without sponsorship!
Pay Rate = Based on Experience
Hours/Type = Full-Time/Contract – W2
Duration: 12 Months
Shift/Days/Hours: Standard/M – F
Kelly Services is currently seeking a Project Manager III/Project & Onboarding Manager for one of our top clients in New York, NY.
As a Project Manager III/Project & Onboarding Manager with Kelly Services, you will be responsible for operational management of Company software with an emphasis on specific product sets based on customer requirements and implementation needs!
A Project and Onboarding Manager is responsible for operational management of Company software with an emphasis on specific product sets based on customer requirements and implementation needs. Technical responsibilities include problem identification, policy configuration, hardware/software specification and/or design, implementation, testing, client training, and product deployment. The purpose of this role is to provide subject matter expertise in information security and governance with Company enterprise sector clients. Integral to this role is the ability to represent Company as a trusted advisor on information security. The role requires the ability to design solution architecture and evangelize both the solution and the underlying information security principles. Project management of the implementation of solutions and technologies is an important part of this role. The third part of this role is problem management, remediation and root cause analysis to enable process and technology improvement. Our Project and Onboarding Manager role coordinates execution of the different Engagements with customers: Professional Services engagements, initial CASB onboarding process and Managed Services CASB activities. We are looking to fill this role in the US and EMEA locations.
Project manage and coordinate new appliance customer implementation working as a conduit between customer and internal implementation resources.
Working with customer to be accountable to completing pre-implementation requirements.
Communicate process workflow updates and set clear expectations on milestone dates with customers and internal stakeholders.
Tracking key implementation milestones, escalating to customers/internal stakeholders when not achieved. Coordinating meetings between customer, and internal resources to progress the appliance implementation.
Coordinate trainings, and other key knowledge transfer sessions with customer.
Educate customer on key processes, such as: issue escalation, updates, troubleshooting procedures.
Ensuring internal documentation and data captured correctly in internal systems.
Handling customer escalations during project.
Requires a BS degree or equivalent work experience.
Contribute to building and improving processes to increase customer Appliance project efficiency and capacity.
Create or contribute to internal onboarding playbooks for internal team members.
Create or contribute to customer facing onboarding content, forms and documentation that adds value to the end customer experience and drives efficiency and capacity.
Must have experience managing large numbers of customer projects, updating policies, creating whitelists, creating blacklists, running system inventories, and McAfee Application control deployment experience.
Prior Professional Services experience is preferred.
As a Kelly Services employee, you will have access to numerous perks, including:
Exposure to a variety of career opportunities as a result of our expansive network of client companies.
Career guides, information and tools to help you successfully position yourself throughout every stage of your career.
Access to more than 3,000 online training courses through our Kelly Learning Center, including accredited courses to obtain IT certifications, as well as PDU-approved courses.
Group-rate insurance options available immediately upon hire.*
Refer a friend!
*Available for purchase and administered by a designated third-party vendor.
Why Kelly ® ?
With Kelly, you’ll have direct connections to leading IT organizations in the best companies around
the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-
visibility projects. In a field where change is the only constant, our connections and opportunities
will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™
companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:
people like you.
Last year we found 8,000 opportunities for IT professionals. Let us help advance your career
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.