Kelly Services Customer Service Rep in Nashville, Tennessee

Job Description

General Summary The Shared Health program offers person-centered care planning, service coordination, and support services for members receiving long-term care and/or home and community based services. The Member Associate works in partnership with Care Coordinators/ Case Managers to promote interdependent collaboration with the member, physician/primary care manager, family, and other members of the care coordination team. To accomplish this collaboration, the Member Associate will assist the care coordination team by outreach to members as requested and directed by the Care Coordinators/ Case Managers to ensure continuity of care. The performance of additional activities as needed to support the facilitation of home and community bases services will be required as defined by the management team. Positions are available at Shared Health offices located in Brentwood, TN but will work with members, providers, and Care Coordinators/ Case Managers who reside within other states. Job Duties & Responsibilities. Arrange services on plans of care for members, issue authorizations, and verify authorizations for services. Work with Team Lead/Supervisor when necessary to overcome barriers and identify creative solutions. Receive incoming calls/emails from members/providers/Care Coordinators/ Case Managers and assist in resolving issues and concerns. Collaborate with Care Coordinators/ Case Managers to assist in ensuring accurate service provision. Enter appropriate documentation into the system of record. Works with Team Lead/Supervisor to ensure services authorizations are completed and accurate. Review and complete reports as directed by the management team Other duties deemed necessary for efficient and effective unit operations.

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.