Kelly Services Data Analyst in Moncton, Canada
Location: Moncton, NB
Contract duration: 6 months
Assist the Master Data Tools Improve (MDTI) project team in meeting established rollout targets for a new master data software and process simplification.
MDTI project team is releasing a new global customer account creation software, along with simplifying the request processes.
Review current process documentation and workflows for customer service and understand the logic to make improvements
Create support and training documentation
Help increase the marketing of the new tool by creating presentations, booklets, and videos
Assist with other project related tasks such as creating PowerPoint presentations, drafting communications, project planning, testing and other administrative duties as assigned
Review current process documentation and workflows for customer service and understand the logic
Work with project team members to propose efficiencies in process
Consider user experience when proposing simplifications/changes to also increase customer satisfaction
Knowledge in Excel to assist the MDTI team with forms creation and reporting
Create pivot table and charts for quick analysis of spreadsheets
Needs to understand formulas, etc.
Quick learner to provide added value quickly, due to short term of contract
Continuous improvement mindset
Project experience is a strong benefit
Good at formulating communications
Understanding of process documentation and ability to look for efficiencies
Knowledgeable in the Microsoft Office suite of products (Excel, Outlook, PowerPoint, Sharepoint, etc.)
Needs to work well in a global team, spread out in various time zones.
Web development will be considered an asset
Knowledge in SAP and data management will be an asset