Kelly Services Data Analyst in Moncton, Canada

Data Analyst

Location: Moncton, NB

Salary: $20/hr

Contract duration: 6 months

Responsibilities:

  • Assist the Master Data Tools Improve (MDTI) project team in meeting established rollout targets for a new master data software and process simplification.

  • MDTI project team is releasing a new global customer account creation software, along with simplifying the request processes.

  • Review current process documentation and workflows for customer service and understand the logic to make improvements

  • Create support and training documentation

  • Help increase the marketing of the new tool by creating presentations, booklets, and videos

  • Assist with other project related tasks such as creating PowerPoint presentations, drafting communications, project planning, testing and other administrative duties as assigned

  • Review current process documentation and workflows for customer service and understand the logic

  • Work with project team members to propose efficiencies in process

  • Consider user experience when proposing simplifications/changes to also increase customer satisfaction

Required qualifications:

  • Knowledge in Excel to assist the MDTI team with forms creation and reporting

  • Create pivot table and charts for quick analysis of spreadsheets

  • Needs to understand formulas, etc.

  • Analytical mindset

  • Quick learner to provide added value quickly, due to short term of contract

  • Continuous improvement mindset

  • Project experience is a strong benefit

  • Good at formulating communications

  • Understanding of process documentation and ability to look for efficiencies

  • Knowledgeable in the Microsoft Office suite of products (Excel, Outlook, PowerPoint, Sharepoint, etc.)

  • Needs to work well in a global team, spread out in various time zones.

  • Web development will be considered an asset

  • Knowledge in SAP and data management will be an asset