Kelly Services Switchboard/Referral Coordinator in Minneapolis, Minnesota
Kelly Services is seeking a Switchboard/Referral Coordinator for a DIRECT HIRE position!!
The main focus of the switchboard/referral coordinator-s role will be managing incoming referrals/fax orders by obtaining and verifying necessary demographic and insurance information in order to schedule clinic appointments while answering all incoming phone calls and directing to the appropriate department or team. The individual will be cheerful and upbeat by creating positive impressions and experiences for all patients and staff.
Working closely with physician teams to keep an updated clinic schedule available by working closely with switchboard and scheduling team to answer/route incoming phone calls and facilitate prompt scheduling of referrals ensuring
Distribute faxes, E-faxes, and mail
Assist with physician schedule updates (cancellations, blocked time, rescheduling, etc.)
Handling a high volume of calls requiring the ability to gather relevant information quickly
Mailing packets to new patients in a timely matter ensuring patients are prepared for their upcoming visit
Coordinate interpreter services for patient when necessary
Previous Switchboard or Scheduling experience
Minimum of a High School Diploma
Medical terminology background
Computer and software experience, ex. Microsoft Office Suite
Knowledge of and adherence to company policies and protocols, including HIPAA and safety guidelines
Must be able to meet deadlines and benchmarks
Requires being able to deal with difficult, sensitive and confidential issues
Must be able to handle high volume of calls
Strong written and verbal communication skills
A team player with excellent communication skills and a positive attitude
Detail-oriented, focused on accuracy, quality, productivity, thoroughness
Ability to multi-task, prioritize and handle deadlines in a fast paced environment
Wonderful verbal communication skills, ability to handle high-stress environments, and have experience with accurately handling multiple tasks.
Excellent customer service skills and an ability to effectively interact with diverse internal and external customers, patients, and employees is a must to be in this role
Monday through Friday 8:00am - 4:30pm, pay rate of $14.50-18.00
Why Kelly ® ?
Services ® , we work with the best. Our clients include 95 of the Fortune
100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.