Kelly Services Customer Care Representative in Middletown, Pennsylvania
Kelly Services is currently recruiting for a Customer Care Representative for a Fortune 500 company in the Harrisburg area. In this role you will be responsible for:
Function as a main contact point for assigned customer(s) including original equipment manufacturers and contract manufacturers.
Respond to numerous requests for information and action in a timely manner. Communicate via telephone, email and IM with customers and internal support areas including production, sales, engineering, logistics, quality and others as necessary.
Independently or as a team member, investigate and resolve customer issues - delivery, price, quality, logistics, product and tooling information etc.
Understand our business processes to effectively solve customer issues. Proactively provide updates on customer concerns and escalate when appropriate. Commit to being part of the solution when faced with a challenge.
Serve as an effective and compassionate listener to customers, strive to provide an excellent customer experience.
Act as a team player and seek to understand how our Customer Care Professionals impact the organization as a whole.
Focus on KPI-s and TEOA Metrics
React positively to changing business conditions by proving to be flexible and adaptable. Approach daily activities with a positive and professional attitude.
Skills and Abilities
Effective listening and communication skills (verbal & written) conveying a positive and professional attitude.
Time Management, prioritization and organizational skills that provide the individual the ability to maintain progress on multiple tasks.
Adaptability to respond to changing priorities and business conditions.
Proficiency with Microsoft Word, Excel, PowerPoint and other applications. Experience with SAP, Salesforce and proven process improvement would be a plus.
Willingness and ability to function independently or as a member of a small team.
BA/BS degree or AA/AS degree plus 2 years relevant experience
Why Kelly ® ?
Services ® , we work with the best. Our clients include 95 of the Fortune
100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.