Kelly Services Insurance Specialist Cutler Bay in Miami, Florida

Kelly Services is hiring multiple Insurance Specialist for one of our top clients in Miami FL!

Start Date: 6/18/18

End Date: 12/31/18

Pay: $11.00/hr

Schedule: Mon-Fri 8am-5pm

Location: 11222 Quail Roost Dr. Miami FL 33157

Have questions? Chat with me: https://flashrecruit.com/user/AmandaSpinasanto

Summary:

The Insurance Specialist role is responsible for providing front line, direct contact with clients and customers. This is principally done through receiving e-mails, however mail, express delivery, fax and other electronic methods are also possible means of communication. Generally uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer. Recognizes consistent problem areas and reports to higher level for action. Responds in a timely manner. Assists the client/customer in moving through the claims process. Assesses the need for providing information or education to the customer.

Responsibilities:

  • Responsible for processing inbound e-mails for initial reporting of claims by policyholder, client, or other.

  • Provides status on existing policies to either policyholder and/or client.

  • Updates computer records in order to maintain data integrity of information.

  • Resolution of customer issues and refers escalated items to higher levels for guidance.

  • Researches information in order to provide customers with basic data related to policies.

  • Maintains client relationships via quality customer service and timely processing of additional requests through fax/email.

  • Knowledgeable of products related to homeowners business and additional product/services associated with the company.

  • Other duties as assigned by management and may support other departmental areas based on business need.

  • Knowledgeable of multiple applications including mainframe and windows based systems.

Experience:

  • Minimum 6 months - 2 years of customer service related experience. Doesn’t have to be in a call center environment, but that is a plus.

  • Computer literate with emphasis on Microsoft Office software (especially Outlook and Excel) and Windows.

  • Knowledge of insurance industry is a plus.

  • Understanding of call center environment and importance of service standards.

Education :

High School or equivalent

Have questions? Chat with me: https://flashrecruit.com/user/AmandaSpinasanto

If you are interested in this position please apply and follow up with an email to me, Amanda Spinasanto, at AMAS407@kellyservices.com with your resume attached and Insurance Miami in the subject line.

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.