Kelly Services Call Center/ Customer Service Representatives -Memphis, TNÃÂ  in Memphis, Tennessee
Kelly Services is currently seeking Customer Service Representatives for one of our top clients in Memphis, TN.
Pay Rate: $13.00 - $13.50 per Hour (doe)
Schedule: Monday – Friday 10AM – 7PM CST
Duration: 03/19/2018 to 08/25/2018
Anticipated start date: March 2018
As a Customer Service Representative placed with Kelly Services, you will l assist customers, sales reps, regional executives, and internal contacts with their sales order requests and inquiries. Depending on the area you are supporting you may handle inbound phone calls and faxes, process billings and returns, monitor electronic orders, or reconcile inventory. This position will provide professional level support to the field sales staff and hospital purchasing departments by possessing a broad knowledge of Spinal and Biologics policies, procedures, and products.
Develops computer expertise through formal training.
Understands and complies with Quality, Regulatory and Code of Conduct Guidelines.
Understands and administers departmental standard operating procedures.
Processes orders and tracks order status as needed.
Handles multiple tasks such as talking with customers while accessing and/or inputting information in the computer system.
Provides customers timely and accurate information reflecting a positive customer oriented image of the organization.
Meets departmental standards for productivity and quality for your specific customer service role.
Achieves individual performance goals targeted by the organization.
Participates in training and self development opportunities.
Acts as the liaison and focal point between the company, customers, sales
force, marketing, credit, pricing, distribution centers, and transportation carriers to handle all inquiries and order processing for loaner surgeries and hospital stocking and consignment orders.
Promotes customer loyalty by building and maintaining business relationships with customers, sales force, and co-workers.
High School Diploma/ GED
2 years customer service/ call center experience
Healthcare experience/medical terminology/HIPPA
Good verbal and written communication skills.
Able to print both letter and numbers legibly.
Competent skills in using common office software applications (Word, Outlook, Excel).
At Kelly Services®, we work with the best. Our clients include 99 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly® annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
As a Kelly Services candidate you will have access to numerous perks, including:
Exposure to a variety of career opportunities as a result of our expansive network of client companies
Career guides, information and tools to help you successfully position yourself throughout every stage of your career
Access to more than 3,000 online training courses through our Kelly Learning Center
Weekly pay and service bonus plans
Group- rate insurance options available immediately upon hire*
Let us help advance your career today.
*Available for purchase and administered by a designated third-party vendor
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, and Gender Identity, and is committed to employing a diverse workforce.
Why Kelly ® ?
At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm