Kelly Services Administrator HR Associate Relations in Mason, Ohio

Job Title: Administrator HR Associate Relations

Location: Mason, OH

Duration: 9 month contract, possibly longer depending on performance and work load.

Compensation: $17 – $21 hourly

GENERAL FUNCTION: Partner with and serve as a resource to management to promote positive associate relations that support Luxottica’s HR strategy, including but not limited to: interpretation of company policies, address associate performance issues, identify resources to support managements’ HR needs, counsel management regarding their responsibilities, support compliance efforts and coach on changes in relevant laws/regulations.


  • Provide exceptional customer service to managers and associates via telephone and e-mail communication. This includes responding to caller inquiries quickly, completely, and professionally.

  • Educate/ managers by providing consultation and coaching regarding: policy interpretation, associate behavior, performance management and associate development.

  • Assist managers with diagnosing and resolving issues through proper questioning techniques and risk assessment.

  • Ability to understand and apply Company policy/procedure and applicable law, to consult with managers on best practices that reduces the risk of the Company, builds a positive work environment for the associates and supports the Company’s HR strategy.

  • Accountable for identification, prioritizing, and issue resolution/escalation within established timelines.

  • When necessary, conduct investigations in partnership with HR Business Partners and Associate Relations Center of Excellence.

  • Coach and consult with store managers in writing and delivering feedback in a manner that will motivate associates to improve while also providing solid documentation for terminations if needed. This includes review and consultation of corrective action documentation and development of appropriate performance improvement plans.

  • Leverage exceptional active listening skills to issue spot and asking appropriate follow up probing questions.

  • Handles complex and emotionally charged issues with composure by addressing the situation objectively, remaining unbiased.

  • Educate managers on proper training for associates, including required training for HR compliance.

  • Effectively identifies when issue needs to be escalated to include additional management and cross functional partners.

  • Partner closely with Asset Protection to gain knowledge of store compliance and support corrective actions and terminations.


  • Bachelor’s degree or equivalent experience (Human Resource discipline preferred)

  • 2 years of Employee Relations experience or related HR / Management experience

  • Excellent collaboration, customer service, communications and interpersonal skills

  • Excellent written, verbal, active listening and comprehension skills

  • Demonstrates customer sensitivity; including development of consultative approach to resolve issues

  • Ability to remain calm and demonstrate flexibility in high pressure situations

  • Strong consultative and analytic skills and ability to exercise independent judgment based on core policies and practices of the Company

  • Ability to conduct investigations in a neutral manner

  • Ability to maintain confidentiality

  • Strong critical thinking skills

  • Strong organizational skills

  • Strong attention to detail

  • Knowledge of Federal and State Employment Law

  • Computer skills - Excel and Microsoft Word are required

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.