Kelly Services Customer Service Representative in Lombard, Illinois

Job Description

Kelly Services is hiring for a Customer Service Representative for a possible temporary to hire position in the Lombard area. The pay is $14/hr.

The Customer Service Representative will support the operations team along with the Outside Sales Representatives. The CSR will have both direct and indirect contact with all customers, external and internal. Their primary responsibilities will be to provide information to inquiries on rental and sales products and services. CSR-s will also be responsible for providing quotes, technical specifications, and handling and resolving customers complaints, and locating equipment.

Duties and responsibilities

Intake customer inquiries for equipment rental, order status, and general questions

Review customer orders to confirm that equipment, accessories, consumables, quantities, price and any special contract instructions are understood

Issue quotes for equipment rental based on availability, standard pricing and terms and conditions Assist in scheduling delivery and pick-up of equipment with customers

Assist in branch sales and marketing efforts through outgoing phone calls

Communicate customer Order Confirmations and following up upon delivery Record and update database CRM details for every inquiry

Maintaining contract files and customer correspondence Record & investigate customer

Promote a positive Health and Safety attitude Other duties as assigned

High School Diploma/GED or Higher

2 years of Customer Service Experience, preferably in the environmental/safety or rental field Excellent Communication Skills- Written, Verbal, Interpersonal, and Phone

Ability to think analytically, with focus on problem troubleshooting

A flexible and strong team player that can work in a fast paced environment Microsoft Office proficient

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.