Kelly Services Customer Service Representative in Lombard, Illinois
Kelly Services is hiring for a Customer Service Representative for a possible temporary to hire position in the Lombard area. The pay is $14/hr.
The Customer Service Representative will support the operations team along with the Outside Sales Representatives. The CSR will have both direct and indirect contact with all customers, external and internal. Their primary responsibilities will be to provide information to inquiries on rental and sales products and services. CSR-s will also be responsible for providing quotes, technical specifications, and handling and resolving customers complaints, and locating equipment.
Duties and responsibilities
Intake customer inquiries for equipment rental, order status, and general questions
Review customer orders to confirm that equipment, accessories, consumables, quantities, price and any special contract instructions are understood
Issue quotes for equipment rental based on availability, standard pricing and terms and conditions Assist in scheduling delivery and pick-up of equipment with customers
Assist in branch sales and marketing efforts through outgoing phone calls
Communicate customer Order Confirmations and following up upon delivery Record and update database CRM details for every inquiry
Maintaining contract files and customer correspondence Record & investigate customer
Promote a positive Health and Safety attitude Other duties as assigned
High School Diploma/GED or Higher
2 years of Customer Service Experience, preferably in the environmental/safety or rental field Excellent Communication Skills- Written, Verbal, Interpersonal, and Phone
Ability to think analytically, with focus on problem troubleshooting
A flexible and strong team player that can work in a fast paced environment Microsoft Office proficient
Why Kelly ® ?
Services ® , we work with the best. Our clients include 95 of the Fortune
100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.