Kelly Services Junior Systems Admin in Lake Mary, Florida

Job Summary

  • Handles customer issues through collaboration, resolution, or escalation to provide a great experience

  • Drives his or her own case-wellness and ensures that key stakeholders and customers are up-to-date on the resolution status of their issue, through effective written and verbal communication.

  • Focus on delivering great customer experiences leading with problem understanding, issue resolution and solid expectations management

  • Leverage all assets available to them in a timely manner to architect strong customer partner experience outcomes.

  • Focus more on delivering great experiences and resolving customer issues as opposed to pursuing goals/targets

  • Ability to navigate through multiple software systems while walking customers through a resolution.

  • Additional responsibility as business needs.

Qualifications

  • Strong Exchange/Outlook, Skype for Business and SharePoint product knowledge

  • Strong written, verbal, and organization skills.

  • Superior time management and prioritization skills.

  • Proficiency with Windows and Mac OS

  • Technical knowledge and experience in local and wide-area networking

  • Passion for technology

  • Administration experience in any or all of Exchange/Outlook, SharePoint and Skype for Business

  • Acquired industry acknowledged certifications like MCSE or Cisco certifications

  • 3 Years + Experience in UNIX or Windows Networking Administration or Technical Support.

  • MINIMUM Candidates with 4-5 years helpdesk or system admin experience with exposure to medium to large businesses

  • Knowledge of port for POP servers, DNS, Active Sync, IP address

Benefits

  • Health Insurance

  • Dental Insurance

  • Vision Plan

  • 401 K with company contribution match

  • Tuition Reimbursement

  • Shift Differential

  • Paid Time off

  • Performance Bonuses

Job Type: Full-time

Education:

  • High school (Required)

For immediate response, email resume to craig.penn@kellyit.com

Why Kelly ® ?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around

the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-

visibility projects. In a field where change is the only constant, our connections and opportunities

will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™

companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:

people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your career

today.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.