Kelly Services eSWP Hypercare SupportÂ  in Lake Jackson, Texas
eSWP Hypercare Support
This role reports to the eSWP(Electronic Safe Work Permit) Operations Support role and is responsible for providing the hands-on support and training for eSWP across Texas Operations.
This role is focused on facilitating Operations needs and resolving obstacles to complete the implementation checklist for eSWP.
This role will sunset once implementation is completed across the site.
Critical Requirements for Leadership Consideration
This role requires strong leadership skills; must be able to quickly establish rapport, set expectations and provide environment to ensure effective learning.
The individual selected for the role must be capable of effectively coaching, redirecting and escalating when progress is not being made or when the process is not being followed.
Use of Change Management principles is essential to help ensure Issuers and Leaders are fully engaged in implementation and resolution of issues.
The individual selected for the role must have strong computer skills in order to direct the resolution of issues between software, hardware, network, and supporting infrastructure.
Responsibilities for Implementation
Monitors Site eSWP implementation schedule and takes action to ensure timely implementation. Interfaces with persons at all job levels Operations Leaders, Production Leaders, Permit Issuers and Permit Receivers to communicate expectations and changes to processes during implementation and hypercare.
Provides hands-on and coaching to the plant roles to efficiently manage the Implementation Checklist items to expeditiously prepare for Day 1.
Provides coaching to Plant Implementation Resource s to identify locations to install Kiosks, Monitors, Printers and Mobile Devices.
Works with Site EH S Tools SME to train Plant Technology Focal Point and Permit Issuers on eSWP software and ToughBook use.
Provides coaching may involve initial facilitation meeting to Plant Technology Focal Point to partner with Maintenance Planners to create archived templates for recurring and/or complex tasks.
Provides coaching to Plant Implementation Resource s to complete plant MOC to announce eSWP Implementation.
Provides at least 3 weeks of hypercare to Issuers and Receivers as part of Site Implementation team. Works with Site EH S Tools SME to install kiosk type computer system, including setup and configuration as needed
Makes observations at each of the plants/departments implementing eSWP to understand unique or systemic issues/opportunities.
Point of escalation during implementation for troubleshooting for software and hardware monitors, desktop, connections, printers, ToughBooks TXO eSWP Hypercare
Responsibilities for Ongoing Support This role will sunset after complete site implementation.
Skills and Knowledge
Self starter- strong initiative and leadership
Great Communication skills- able to communicate effectively with persons in all levels of the organization
Use of ICE methodology to change behavior
Knowledgeable of Global Maintenance Work Process GMWP , Operate Plant Work Process, and Management of Change MOC
Strong computer skills
Strong problem solving skills
Measures of Success
Number of plants/departments with eSWP implemented with no incidents with direct cause to SWP errors
Number of plants/departments with 5 of permits issued are paper permits
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AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
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Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.