Kelly Services Customer Support Representative I in Irving, Texas
Kelly Services in partnership with Nissan is currently seeking dynamic individuals to fill immediate high level Customer Service/Client Relations Representatives at the automotive services financing arm in Irving, TX.
Position: Customer Service Representative
Department Nissan Motor Acceptance Corporation (NMAC)
Location: Irving, TX
Pay Rate: $13.50/hour
Shift Hours: Monday – Friday (8 hour shifts between 7am-7pm)
Assignment: Long Term Contract (Potential Temp to Hire)
Job Duties & Responsibilities:
Responding to inbound calls from Nissan/Infiniti customers and dealers
Responds and resolves customer or dealer issues independently, without call escalation per NMAC policies and procedures
Submits requests from customers for fulfillment, to appropriate departments in a timely manner
Assists dealers and Field Sales Staff with issues regarding customer accounts
Updates account information and documents all information gained
Utilizes the Consumer Communications system for reference and Outlook for organizational purposes and document routing
Assists in side-by-side training of new employees
May include some telephone and/or mail including electronic interaction
Bilingual English/Spanish strongly preferred
High School Diploma or GED
A minimum of two years of Customer Service / Customer Interaction experience
Successfully resolving customer complaints general inquiries, vehicle questions, warranty policies, lease information and much more
Must be able to maintain a professional composure at all times on the phone with customers
Must be able to multitask including; documentation of customer inquiries/concerns received from customer correspondence, inbound calls
Professional phone etiquette and the ability to work independently, highly punctual, well organized and a strong attention to detail preferred
Intermediate level working knowledge of MS Office (Word, Excel, Outlook), other PC applications, or mainframe applications, etc. to produce non-standard, creative products
Why Kelly, Why Nissan?
Competitive Wages starting at $13.50 per hour, with opportunities for increases
Weekly pay via electronic deposit or pay card
Enhanced benefit package for Kelly Employees at Nissan, including medical coverage, holiday pay and paid time off
Temporary to hire opportunities, with excellent growth potential
Join our team by applying today for immediate consideration!
As the local offices of Kelly Services do not represent the above position, please apply on-line for immediate consideration. For questions regarding this position or for immediate consideration please email your resume to Nathan Noble at NATN194@kellyservices.com
Why Kelly ® ?
Services ® , we work with the best. Our clients include 95 of the Fortune
100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.