Kelly Services Customer Relations Specialist - Carmel, In in Indianapolis, Indiana
Seeking Customer Relations Specialists for a temporary to hire opportunity in the Carmel, Indiana.
In this position you will be working with policy holders, agents, and or family members to assist them with any insurance related matters. To assist these members, you will be taking inbound calls and using multiple computer systems to address their needs. Seeking someone with past customer service/call center experience.
Answers and responds to telephone and/or electronic inquiries regarding policy owner eligibility and claims processing.
Documents all calls and related correspondence using the an insurance system or other proprietary tools and office processes; document follow-up calls, voicemails and any other pending service requests.
Provides prompt, courteous and excellent service to internal and external customers at all times. This includes an obligation to actively cooperate and interact with other departments to advance the overall interest of the company.
Identifies service opportunities and suggests innovative ideas for improvement.
Handles multiple products and services intermittently while meeting established service requirements and standards.
Acts with a sense of urgency and takes ownership regarding aspects of call management and escalation of issues.
Ensures issues are referred to appropriate areas; leveraging internal relationships to ensure efficient issue resolution; involves leadership when necessary.
Other duties and projects as assigned, including assisting with the production of Policy Owner Services duties as required. This includes updating databases and recording information in the proper location.
Call Center/Customer Service experience
Microsoft Office Skills
GED or High School Diploma
M-F 8:00am to 6:00pm
90 day temp to hire opportunity
Possible hire before 90 day mark.
Please click to apply today! You may also directly submit your resume to firstname.lastname@example.org or call 317-915-1198.
Why Kelly ® ?
Services ® , we work with the best. Our clients include 95 of the Fortune
100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.