Kelly Services Chief Operating Officer in Indiana, Pennsylvania
We are seeking an experienced, growth-focused Chief Operating Officer who will support the work of the bank's Chief Executive Officer focusing on the day-to-day operations in the company. Reporting to the Chief Executive Officer (CEO), the Chief Operating Officer (COO) is responsible for leading the Electronic Banking, Deposit Operations, Compliance and Retail Banking networks.
The COO will partner with peer staff members: chief financial, chief lending and chief IT officers to ensure quality improvement and corporate growth. The COO is responsible for developing, implementing, and managing the program aspects of the annual budget in conjunction with the chief financial officer and CEO.
Essential Duties and Responsibilities:
Provide effective and inspiring leadership, as well as stewardship, of the bank by being actively involved in all programs and services. Implement and lead a continuous quality improvement process throughout the program and service areas, focusing on systems/process improvement. Promote regular and ongoing opportunities for all staff to give feedback on program operations.
Lead a high performing team of regional and program directors to the next level by further developing and implementing recruitment, training, and retention strategies.
Partner with the Retail Banking network to represent the bank within community, governmental, and private organizations.
Prepare and submit an annual operational budget to the CEO and CFO for review and approval, manage effectively within this budget, and report accurately on progress made and challenges encountered.
Actively participate in the strategic planning for the bank.
Establish operational processes/process improvement
Ensure quality control of all company output as pertains to customer acquisition and delivery of services
Ensure all department heads are fully informed of operational objectives
Set operational and/or performance goals for each department which are aggressive, achievable and tied to long-term goals
Establish and monitor performance reporting systems
Conduct regular meetings with department heads to ensure that priorities are clear and coordination is good.
Education/Training: A B.S. or B.A. degree in a related field normally required; specialized banking education and training.
Skill(s): Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative skills; proficient analytical skills and problem-solving ability; a thorough knowledge of banking operations and applications; demonstrated management and supervisory skills; visual and auditory skills; valid driver's license.
Why Kelly ® ?
Services ® , we work with the best. Our clients include 95 of the Fortune
100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.