Kelly Services IT Help Desk Support in Houston, Texas

Kelly Services is hiring an IT Help Desk Support – Tier 1 for a 6+ months contract in Houston, Texas. For immediate consideration, apply online and email your resume directly to kim.williams@kellyservices.com .

IT Help Desk Support

Houston, TX 77094

6+ months contract

Job Description:

  • Provide phone user triage support onsite and remotely for hardware/software issues

  • Setup, install and triage approved software issues

  • Troubleshoot and triage desktop/laptop and printer issues

  • Provide technical assistance to other support analysts as required

  • Assist with maintenance of comprehensive system documentation

  • Assist in evaluation and testing of software

  • Provide application training to users

Required Skills:

  • Strong customer-service orientation and professionalism – able to communicate with all levels and upper management

  • Experience with password resets, laptop imaging, handling phone calls, desk level support

  • Experience with a ticketing system (Remedy is a plus)

  • Knowledge and experience in Windows 7, Windows 10, Microsoft Office products

  • Knowledge of Active Directory, Networking, and mobile devices

  • Knowledge of common desktop hardware

  • Working knowledge of TCP/IP, DNS, Microsoft Exchange and/or Office365

  • Hands-on software installation, testing, and training experience

  • Excellent interpersonal and communication skills

  • Analytical and problem-solving abilities, with attention to detail

Desired skills:

  • Experience with setup and configure new software

  • Experience with Setup and configure new desktops/printers/devices

  • Comp TIA, Microsoft or other IT industry certifications a plus

As a Kelly employee, you’ll have access to world-class perks, including:

  • Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

  • Group insurance options*

  • Service bonus plan

  • Holiday pay plan

  • Weekly electronic pay options

  • Online training campus that provides more than 3,000 free courses to help improve and develop skills

  • Exclusive online employee community

  • Employee assistance program available at no cost

  • Corporate discounts

  • Transportation Spending Accounts

  • Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.

Why Kelly ® ?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around

the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-

visibility projects. In a field where change is the only constant, our connections and opportunities

will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™

companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:

people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your career

today.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.