Kelly Services Customer Service Associate- Honolulu, HI in Honolulu, Hawaii
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responds to phone inquiries regarding eligibility, benefits, claim status and other plan information and/or issues in an efficient and timely manner.
Coordinates benefits with Medicaid and other insurance carriers by phone and processes simple claim adjudication when necessary.
Provides written responses to Customer Care emails.
Provides back-up support for Claims Processing with data entry and adjudicate claims up to Level 2 as required.
Other Duties & Responsibilities
Adheres to established document policies and procedures.
Accomplishes special projects as assigned.
Completes routine administrative tasks.
Services walk-in customer inquiries.
Other miscellaneous duties and responsibilities as assigned.
MINIMUM QUALIFICATIONS AND EXPERIENCE
High School Diploma, or its equivalent.
At least one year clerical experience, customer service or sales, or any combination of education and experience which would provide the necessary knowledge, skills and abilities to meet the minimum qualifications to perform the essential functions of this position.
Preferred experience working in a high call volume work setting.
Skills and Knowledge:
Working knowledge of PC applications (i.e. word processing and spreadsheets) highly desirable.
Requires demonstrated customer service skills and sales ability.
Ability to maintain focus, attention to detail, and a willingness to own and follow-up with tasks.
Ability to handle multiple tasks with some distractions while maintaining a high level of accuracy.
Ability to communicate orally and in writing with all levels of staff, customers and vendors.
Ability to handle all information in a confidential manner and in compliance with federal and state laws/regulations (i.e., HIPAA, PHI).
Why Kelly ® ?
At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm