Kelly Services Electro-Mechanical Technician in Hatfield, Pennsylvania

Kelly Engineering is looking for a Electro-Mechanical Technical Customer Service Representative for a position in the Philadelphia area.

Dental Equipment & Imaging Position Description

  • Dental Imaging Technologies Corporation is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Position Summary

  • The primary function of this position is to independently support and perform complex technical duties related to KaVo Kerr Group-Imaging (KKG-I) products by resolving customer questions, problems or concerns.

Essential Duties and Responsibilities

  • Troubleshoot basic and advanced software/hardware issues with internal and external customers, including installers and trainers, via phone, email, chat, and remote control/assist software.

  • Update existing dental X-ray equipment, software, firmware and/or hardware remotely and/or on site

  • Answer & resolve inbound calls, emails and chats from Technical Support queues as needed

  • Provide technical account management for customers and manage escalations

  • Provide customer support including training, servicing, and quality assurance

  • Minimum 2 year college degree: Associates of Applied Science; Electrical Technology or equivalent experience of 1-2 years Electrical/Mechanical Engineering

  • Minimum of 1-2 years’ work experience reading and utilizing circuit board schematics and wiring diagrams

  • 3-4 years of experience in troubleshooting hardware/software in a technical-related field

  • Minimum of 1-2 years’ work experience in a customer support role or equivalent

  • Understanding and use of CRM systems preferred

  • Knowledge of SAP preferred

  • Experience in a related dental or medical x-ray equipment manufacturer field preferred

If you are interested in this position and a fit please send your resume to Kristie at

Why Kelly ® ?

Kelly puts you in charge of your career, with access to cutting edge projects and technologies in

industry leading organizations. Top companies throughout the world have trusted Kelly as a premier

source of engineering talent and services since 1965. And engineering job seekers know Kelly as a firm

with an unmatched reputation for quality, integrity and professionalism. Whether you seek the variety

and flexibility of working on short term project engagements, or prefer contract-to-hire or direct

hire placement with our clients, apply with Kelly to explore opportunities that suit your specific

professional interests.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.