Kelly Services Collection Officer in Halifax, Canada

Dates : Sept. 24/18 – Dec. 23/18

Hours : (Mon – Fri) 8:00am – 5:00pm (working a 7.5 hour shift within time frame)

Pay Rate: $23.09/hour +4% vacation pay

Location : Halifax B3L 4G6

Description: What Work Would I be Doing?

  • Own the full collection process of delinquent and/or past due payments up to loan/account being brought current and/or written off, on the following products;

o Loans

o Lines of credit

o Bank accounts

o Mortgages – line of credit and conventional – up to 50 days past due

  • Manage and resolve more complex delinquent account in a timely and accurate manner

  • Ensure payments and adjustments are processed accurately and within company policies

  • Manage incoming correspondence received from clients and determine action required or next steps

  • Review, investigate and analyze accounts to determine the client’s ability to repay the debt

  • Negotiate payment arrangements/solutions within credit policy guidelines and adhering to policies and procedures

  • Maintain account records regarding the financial status of the customer and the status of the collections efforts

  • Escalate legal or third-party notices where the Bank’s security is at risk, including property tax arrears, tax sales and insurance cancellation notices

  • Manage the balance between customer expectation and reputational risk of highly sensitive situations and disgruntled, irate clients

  • Ensure client privacy and confidentiality are maintained and that processes align with Bank and Compliance policies and practices

  • Review and recommend solutions for escalated client complaints

Are you a Collector?

  • Do you have previous collection/recoveries experience (at least 1 year experience)?

  • Do you have excellent communication and negotiating (both written and verbal) skills?

  • Do you enjoy using your analytical, interpretive, judgement and problem-solving skills?

  • Can you adapt quickly and easily to changes with fluctuating work volumes in a fast-paced changing environment?

  • Are you able to read/interpret mortgage/loan agreements and legal documents including bankruptcy notices and filing Proof of Claims?

  • Are you able to manage competing priorities in a fast-paced environment?

  • Able to collaborate with geographically and culturally diverse cross-functional team


We’re looking for a passionate, motivated individual with at least 1 year of collections (or equivalent Banking) experience to join our team. Experience with any or all of the following is a plus;

  • Fully bilingual in French and English would be an asset (both written and verbal)

  • Strong/advanced competency in the Microsoft Office Suite

  • Comprehensive understanding of Financial products and services

  • Strong team player with the ability to coach others in a team environment

  • Organized and adaptable to change

  • Strong communication skills, both written and verbal

  • Communicate with sometimes disgruntled and/or irate customers and/or advisors

  • Knowledge of laws, rules and regulations governing collection functions in various provinces

  • Strong analytical, interpretive and judgment skills and problem-solving capabilities

  • Results oriented. Proactively seeks solutions and takes