Kelly Services Collection Officer in Halifax, Canada
Dates : Sept. 24/18 – Dec. 23/18
Hours : (Mon – Fri) 8:00am – 5:00pm (working a 7.5 hour shift within time frame)
Pay Rate: $23.09/hour +4% vacation pay
Location : Halifax B3L 4G6
Description: What Work Would I be Doing?
- Own the full collection process of delinquent and/or past due payments up to loan/account being brought current and/or written off, on the following products;
o Lines of credit
o Bank accounts
o Mortgages – line of credit and conventional – up to 50 days past due
Manage and resolve more complex delinquent account in a timely and accurate manner
Ensure payments and adjustments are processed accurately and within company policies
Manage incoming correspondence received from clients and determine action required or next steps
Review, investigate and analyze accounts to determine the client’s ability to repay the debt
Negotiate payment arrangements/solutions within credit policy guidelines and adhering to policies and procedures
Maintain account records regarding the financial status of the customer and the status of the collections efforts
Escalate legal or third-party notices where the Bank’s security is at risk, including property tax arrears, tax sales and insurance cancellation notices
Manage the balance between customer expectation and reputational risk of highly sensitive situations and disgruntled, irate clients
Ensure client privacy and confidentiality are maintained and that processes align with Bank and Compliance policies and practices
Review and recommend solutions for escalated client complaints
Are you a Collector?
Do you have previous collection/recoveries experience (at least 1 year experience)?
Do you have excellent communication and negotiating (both written and verbal) skills?
Do you enjoy using your analytical, interpretive, judgement and problem-solving skills?
Can you adapt quickly and easily to changes with fluctuating work volumes in a fast-paced changing environment?
Are you able to read/interpret mortgage/loan agreements and legal documents including bankruptcy notices and filing Proof of Claims?
Are you able to manage competing priorities in a fast-paced environment?
Able to collaborate with geographically and culturally diverse cross-functional team
We’re looking for a passionate, motivated individual with at least 1 year of collections (or equivalent Banking) experience to join our team. Experience with any or all of the following is a plus;
Fully bilingual in French and English would be an asset (both written and verbal)
Strong/advanced competency in the Microsoft Office Suite
Comprehensive understanding of Financial products and services
Strong team player with the ability to coach others in a team environment
Organized and adaptable to change
Strong communication skills, both written and verbal
Communicate with sometimes disgruntled and/or irate customers and/or advisors
Knowledge of laws, rules and regulations governing collection functions in various provinces
Strong analytical, interpretive and judgment skills and problem-solving capabilities
Results oriented. Proactively seeks solutions and takes