Kelly Services Customer Service Representative in Frankfort, Illinois

Job Description

Customer Order Specialist need in Frankfort IL

Rate: $14.00

Hours: 8:00am - 4:30pm Monday - Friday

(1-hour Lunch ½ paid ½ unpaid)

Temporary to hire


The Order Specialist ensures that all non-internet customer sales orders are promptly addressed by responding to such requests, orders, questions and concerns in a timely and accurate manner. While exercising the highest level of service and quality and maintaining a solid understanding of the company-s concepts, products, practices, and procedures.

Summary of Functions: Processes all non-internet customer orders (All Lowes, True Value, Orgill, Ace and general customer) - Process all EDI orders - Production Entries - Purchase of general office supplies

Essential Functions:

  • Process all in coming customer sales orders to ensure accuracy on quantity, products, weights, unit cost. Inform sales departments regarding any discrepancies

  • Help manage inventory levels and identify lowest available freight cost for shipping.

  • Prepare all required paperwork, packing slips, bill of ladings, UCC labels, to support shipping.

  • Evaluate all completed orders and finalize entry of order in the company-s accounting system

  • Update and maintain all non-internet based customer information in Sage per customer agreements

  • Assist in customer invoicing via accounting system and EDI, upon the direction of the Assistant Office Administrator

  • Process all EDI based customer-s transactions (invoicing, ASN-advanced shipping notices, etc.) per customer agreements

  • Monitor customer orders to insure the warehouse has properly shipped per the customer-s request

  • Daily Monitoring: Manage all Data Synchronization programs of all non-internet based customer portals.

  • Maintain all show and promo orders, replacement parts, CARR reports, customer backorders and item-s cancelled due to inventory shortages for all non-internet based customers.

  • Assist the Sales & Customer Support Coordinator when needed on resolving all End User product sample, parts, and catalog, literature and general requests for inquires via phone and website based. Assist in special mailings, piece generations, etc.

  • Maintain and replenish all office and kitchen supplies

  • Complete phone coverage, answer and distribute to appropriate recipient, back up support to Assistant Office Administrator

  • Process all production and inventory transfers per the direction of the Chief Administrative Officer


Administrative Writing Skills, Organization, Data Entry Skills, General Math Skills, Financial Software, Analyzing Information , Attention to Detail, Thoroughness, Reporting Research Results, Verbal Communication

If you meet all qualifications please email your resume to KAYK334@KELLYSERVICES.COM with subject line "Customer Service Representative Frankfort"

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.