Kelly Services Intake Coordinator in Fort Walton Beach, Florida
Kelly Services is hiring an Intake Coordinator! In this position you will:
Receive/respond to incoming calls from referral sources or potential patients, exchange information to identify patient needs, and determine the Company-s ability to meet them.
Record the outcome of calls either manually or in an automated manner, make follow-up calls as necessary, and identify alternative community service resources when Gentiva Health Service-s solutions are not available.
Perform initial telephone screening to determine patients- appropriateness for home care services with referral sources. Advise branch staff of patient acceptance and provide all relevant information to ensure patients- smooth transition to home care.
Contact referral sources to advise of referral status, and provide to the clinical team who will deliver the services requested.
Identify potential payer sources, verify benefits with payer sources (as required by department organizational structure), negotiate rates and obtain initial authorizations and frequency of visits from case managers. Establish primary payers and document conversations with payer sources.
Access national or regional account information, including the names of accounts and terms of the contracts as appropriate and communicate these conversations to branch and intake department staff as needed. Work with Intake team, branch staff, and patients to identify potential solutions as problems are identified with payer sources.
Monitor and track referral sources- satisfaction levels. Communicate customer service issues to up-line Intake and branch staff as appropriate.
Pay for this position is $13.50 per hour
High School Diploma or equivalent
Minimum of three years health care delivery or related business experience
Strong knowledge of medical terminology and a customer service focus
Knowledge of insurance reimbursement process
Effective data entry and word processing, problem-solving, human relations, and oral/written communications skills
Why Kelly ® ?
Services ® , we work with the best. Our clients include 95 of the Fortune
100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.