Kelly Services Talent Advisor - Fort Saskatchewan in Fort Saskatchewan, Canada

Account Management

Serves as primary local contact for client/employee issues; identifies and executes appropriate actions to resolve issues and/or escalates as appropriate; monitors results to ensure action plans are effective

Participates in client meetings, analyzes client needs, make staffing recommendations, and secures staffing requests

Ensures all order activity is accurately documented

Manages overall account P&L where they have managerial responsibility (e.g., manages cost of services, documentation of cost savings, and demonstration of value-added services to the client)

Determines client reporting requirements and documents information appropriately

Manages the temporary workforce including, but not limited to, turnover, coaching, counseling, terminations, co-employment, sexual harassment investigations, taking action as appropriate

Determines rollout approach and administration of client programs

Provides additional administrative support as necessary to ensure internal and external client satisfaction

Candidate Engagement

Effectively communicates to candidates to ensure the work is meeting the needs and expectations of the candidate and client

Helps candidates succeed on the job via ongoing coaching, feedback, and development opportunities

Responds to candidate inquiries and addresses challenges in a timely manner

Deploys and maintains temporary employee recognition and retention programs

Serves as primary local contact for employee issues; identifies and executes appropriate actions to resolve issues and/or escalates as appropriate; monitors results to ensure action plans are effective

Develops and delivers client orientation/onboarding programs for temporary employees

Creates, deploys, and maintains temporary employee retention programs

Account Recruiting and Candidate Placement

Develops and executes a proactive recruiting plan that clearly outlines the portions of the plan conducted for onsite sourcing models

Ensures timely, quality candidate placements and healthy pipeline of qualified candidates

Takes thorough job orders and understands client needs

Maintains regular contact with client regarding orders (e.g., order confirmation and status updates)

Facilitates the selection process including: screening and assessing candidates, administering evaluations, conducting interviews and reference checks, and making hiring decisions

Delivers client orientation/onboarding programs for temporary employees


2 – 3 years recruiting, staffing or vendor management experience

Demonstrated experience in screening, hiring, orienting, training, assigning, and managing temporary employees. Must also be able to market candidates to hiring managers and negotiate salary rates.

Ability to develop strong working relationships with all levels of individuals is essential

Good communication (both verbal and written), negotiation, interpersonal and decision making skills are required. Individual must be able to function independently/autonomously yet know when to get management involved. Must also be comfortable presenting to and influencing many levels of management both within Kelly and the client

Attention to detail - with the ability to multi-task, use sound judgment and prioritize are necessary

Strong leadership, problem solving and decision making skills required

About Kelly

As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2016 was $5.3 billion. Visit and connect with us on Facebook, LinkedIn and Twitter.