Kelly Services Retail Service Rep in Fairfax, Virginia

Job Description

A great opportunity is available for an assertive, personable and persuasive person to join the most recognized name in windows.

The Retail Service Rep focus is on providing customer service for delivery partners/customers. He/She will analyze customer information, identify, and recommend actions and handles orders/requests.

RESPONSIBILITIES:

  • Responds to customer (homeowner)/delivery partner requests/inquiries.

  • Processes complex orders/requests, with 100% accuracy from intake to filing.

  • Ensures customer management system is updated appropriately.

  • Clarifies, diagnoses, and resolves customer order issues.

  • Schedules appointments with homeowners.

  • Creates packets or other materials as required for sales fulfillment process.

  • Prepares customer correspondence.

  • Identifies and implements ways to improve overall level of service.

  • Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.

  • Administers programs, e.g. customer referral program.

  • May train others in office and customer service processes.

  • May create purchase orders, process payments or process receipts.

SCOPE:

  • Responsible for intermediate to complex level tasks.

  • Generally standard procedures, but with exceptions.

  • Able to provide back-up to other team members.

Requirements

BUSINESS KNOWLEDGE:

  • Intermediate knowledge of customers/delivery partners.

  • Intermediate knowledge of retail processes

PROJECT/PROCESS MANAGEMENT:

  • Works under general supervision following defined procedures; requires some judgment in application.

  • Serve as a department/corporate project team member.

TECHNICAL SKILLS:

  • Advanced knowledge of technical and business tools.

  • Advanced understanding of order fulfillment process.

DIRECTION OF OTHERS:

  • On occasion trains others on processes.

  • Assists employees.

QUALIFICATIONS:

  • High school diploma or equivalent plus 2-4 years work experience to include order processing work.

  • Demonstrated word processing, spreadsheet and general computer skills.

  • Strong phone etiquette & verbal skills to facilitate problem resolution.

  • Intermediate writing skills.

  • Able to determine customer needs and assist in resolving issues for assigned area.

  • Knowledge of Products/Services.

  • Persuasiveness

  • Time Management

Highlights

Requires flexibility, but performs a more regular schedule in a centralized location, weekdays and/or weekend work.

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.