Kelly Services IT Operations Analyst -Eagan, MN in Eagan, Minnesota
Kelly Services has partnered with a Fortune 500 company that is looking to fill a temporary/contract Associate IT Operations Analyst position in Eagan, MN . The position is paying $21/HR and is set to last twelve months from the contract start date with a possibility of conversion.
The Associate IT Operations Analyst is responsible for providing support via monitoring, troubleshooting, and issue resolution and escalation 24x7. This role will be responsible for execution of global process and relationships with the region and for assisting to onboard local applications, sites, and systems.
Prioritize and proactively monitor events for global infrastructure components and critical business applications;
Follow established processes and procedures to identify Critical incidents, escalate to appropriate support teams, and drive resolution;
Facilitate technical conference bridges, with the guidance and assistance of the Duty Manager, local and regional IT Support teams;
Communicate on Critical incidents for a broad business and IT audience, with the assistance of the Director on Call;
Self-led and -motivated on goals for process improvement, incident reduction via problem management, root cause analyses, decision making, relying heavily on experience and personal judgment;
Work with various support teams to onboard more applications and sites into the client process;
Creatively and curiously examine and interrogate work processes with a constant eye for new solutions.
4+ years IT experience
2+ years experience in a monitoring and escalation role
Must be open to working in a 24/7 environment
Basic network and server understanding
Flexibility on shifts, weekends, and overtime
Willingness to take direction and follow pre-established guidelines & procedures
Excellent communication and interpersonal skills in English (other languages a plus)
ITIL Service Management Foundations or Essential certification
Demonstrated passion for customer service
Ability to work under pressure and in a fast-paced environment
Proven time-management skills
Work Hours - 03:00 PM-11:00 PM
* If this position may be of interest to you, please email me back at firstname.lastname@example.org (with your most up to date resume, for further consideration) and advise the best time and number at which you can be reached. If not for yourself, feel free to share this opportunity within your network! *
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Professional Technical Recruiter
Kelly Services, Inc.
Why Kelly ® ?
With Kelly, you’ll have direct connections to leading IT organizations in the best companies around
the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-
visibility projects. In a field where change is the only constant, our connections and opportunities
will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™
companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:
people like you.
Last year we found 8,000 opportunities for IT professionals. Let us help advance your career
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.