Kelly Services Contact Center Customer Service Inbound I in Eagan, Minnesota

Kelly Services is looking to hire MEDICAL BANKING SPECIALISTS for a large national healthcare provider in Eagan, MN for a start date of 8/28 /2018 .

Pay Rate: $15 per hour

Job Type: Temp to hire

Location: Eagan, MN 55121

Training:

  • Classroom Training - Monday through Friday 8:00 a.m. to 4:30 p.m. (4 weeks)

  • Mentoring: Monday through Friday (2 weeks):

  • 1st week Monday through Friday 8:00 a.m. to 4:30 p.m.

  • 2nd week Monday through Friday shadow with seasoned representative (shifts start between 7:00 a.m. – 3:30 p.m. through 11:30 a.m.- 8:00 p.m.)

  • The candidates will not be able to select a shift, they will more than likely receive the 11:30am-8pm shift.

JOB SUMMARY:

This position is responsible for creating and maintaining positive customer relationships and respond to customer inquiries regarding all spending account products in a call center environment. Proactively providing information and education to customers about IRS regulations and various spending accounts, claims processing and reimbursement procedures. Display compassion, respect, and self-confidence when communicating with customers.

JOB FUNCTIONS:

  • Research and respond to telephone, written inquiries in a call center environment to ensure timely resolution of issues.

  • Consistently provide accurate information to customer inquiries in accordance with company inquiry accuracy standards by organizing and utilizing appropriate tools, resources, internal communications, and training materials.

  • Educate customers on company products such as eligible IRS expenses, Health Savings Accounts (HSA) investment and pricing options, Flexible Spending Accounts (FSA), Dependent Care, Transportation and claims processing procedures.

  • Serve as a customer advocate by identifying underlying customer needs and guiding them to appropriate programs and resources.

  • Build rapport by offering information and services beyond the customer’s initial inquiry.

  • Assist and educate company Health Guides through complex spending account issues.

REQUIRED QUALIFICATIONS:

  • High school diploma or equivalency.

  • One to two years Customer service experience.

  • Demonstrated PC navigation and data entry skills.

  • Strong oral and written communication skills.

  • Strong problem solving and decisions making skills.

  • Strong organizational skills.

  • Demonstrated skills as an empathetic and compassionate communicator.

  • Demonstrated ability to establish and maintain positive interpersonal relationships

  • Demonstrated ability to enhance or develop new skills in response to changing expectations.

PREFERRED QUALIFICATIONS:

• Previous banking or financial services experience

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.